APP Officer - Regent Street

Recruiter
Burberry
Location
London, United Kingdom
Posted
18 Aug 2021
Closes
30 Sep 2021
Ref
148076-en_GB
Level
Manager
INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are looking for an APP Associate to join our Regent Street Flagship Store on a full-time basis.

Our Asset & Profit Protection team protects the Burberry core values and brand assets by minimising risk and maximising profit in a safe, secure and protective environment. The global team provides value through a wealth of experience and knowledge. As part of this team, this role partners with store management to drive a culture of reduced losses and improved compliance.

RESPONSIBILITIES

  • Minimise losses by conducting regular shop floor patrols, identifying and mitigating risks.
  • Maintain the highest standard of security within the store, monitoring all security systems and responding efficiently to any suspicious activity, alarm activations or malfunctions. Raising any issues to regional APP for resolution.
  • Efficiently maintain all security related documentation and ensure security procedures are followed. This includes, ensuring incidents are reported to Rivo (Incident Reporting System).
  • Support the store in delivering stocktakes, sharing best practice with teams.
  • Support with the communication of key APP themes, under the direction of Regional APP.
  • Embody all aspects of the "Burberry Experience" by delivering excellent customer service and displaying brand values whilst carrying out your role.
  • Identify store opportunities and work with management to resolve.
  • Assist in other Burberry locations, (within reasonable distance) as directed by Regional APP.
  • Create a positive image of APP and the Company at all times; maintaining the highest standards of grooming, courtesy, professionalism and personal conduct in accordance with the Burberry values.
  • Be available to work weekends, public holidays and adapt shift patterns. Occasional night cover may also be required.


PERSONAL PROFILE

  • Proven loss prevention experience, preferably within a retail or service sector environment
  • Awareness of challenges within a luxury retail environment
  • Relevant security or health and safety experience
  • Excellent communication skills
  • Working proficiency in English
  • Ability to work in a highly pressurized environment
  • Passion for customer service
  • MS Office skills


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

#LI-LT1

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||

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