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Senior Key Account Manager ZFS (w/m/d)

Employer
Zalando
Location
Berlin
Closing date
27 Oct 2021

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Job Details

JOB DESCRIPTION

Zalando Fulfillment Solutions is Zalando’s innovative online platform logistic service, connecting customers and brands across 17 markets. We develop logistic solutions for our +1,500 fashion brands helping them to bring head-to-toe fashion to more than 23 million active customers.

As a Senior Key Account Manager (w/m/d) - you would be responsible for monitoring and handling the most important client accounts of Zalando Fulfillment Solutions. You will also bring in new business from existing clients and you will develop new relationships with potential clients.
WHERE YOUR EXPERTISE IS NEEDED
  • Organise, monitor and optimise the relevant business KPIs to increase the logistic performance of our logistics services by utilizing the commercial potential of existing accounts through detailed assessment of accounts performance and inventory levels
  • Strengthen our existing business partner relationships and defines account roadmaps and targets
  • Collaborate with Partner Program, operational service and tech teams to further improve our service level offered to our partners and drive solutions which involve multiple stakeholders in the interest of Partners
  • Create strong business cases and tailored solution pitches
  • Negotiate indepentely contracts and contact changes
  • Monitor market relevant trends to evaluate and assess future market potentials. Become one of our "innovative force" in the areas of Logistics and Technology
WHAT WE’RE LOOKING FOR
  • University degree in the field of business administration, supply chain management, logistics or economics
  • 3+ years of relevant professional experience as Key Account Manager for leading logistic and/or e-commerce B2B/B2C service providers is obligatory. Experience gained at leading Third Party Logistic Providers.
  • Passion for sales and building business relationships and a strong proactive working attitude. Pragmatic and structured in your communication.
  • Excellent level in English and German communication skills (verbal and written). Working with MS Office (Excel, PowerPoint) and Google Suite are part of your daily routine.
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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