Search Quality Product Analyst

Recruiter
Zalando
Location
Berlin
Posted
30 Aug 2021
Closes
16 Nov 2021
Ref
3411407
Level
Manager
Full-text search in one of the core pieces in the Zalando online-shop. We help customers find their fashion items in 18 languages. In the Search Quality team, we are responsible for improving the customer experience of the search algorithm. In a multi-cultural and cross functional team, we explore data to find problems, understand their root causes and assure that solutions work as expected. We fix issues on your own and enjoy the immediate impact of your work. We work closely with Software Engineers and Product Managers to guide them and understand the impact of their work.
WHERE YOUR EXPERTISE IS NEEDED
  • Independently drive analytical projects to systematically identify issues full-text search keywords and problem patterns where customers struggle with, dig into the root causes
  • Support our customers to find what they are looking for by solving issues and monitoring the impact of the solutions
  • Work closely with product managers and engineering teams to report issues and guide the solution process and testing
  • Help generating high quality data by providing operational frameworks and guidelines for external agencies
WHAT WE'RE LOOKING FOR
  • University degree in Computer Science, Business Administration, Mathematics, Linguistics or equivalent and first professional experience in a similar role
  • 3 - 5 years working experience in analyst, product management or similar roles
  • Strong analytical skills, a data-driven mindset and a passion to dig deep into problems
  • Good knowledge of SQL and Google Analytics or similar tracking tools
  • Passion for fashion
  • Bonus: Native knowledge of French, Italian, Spanish, Scandinavian or Baltic languages and culture, experience in product management, information retrieval or regression testing
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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