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Search Quality Product Analyst

Employer
Zalando
Location
Berlin
Closing date
8 Dec 2021

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Job Details

Full-text search in one of the core pieces in the Zalando online-shop. We help customers find their fashion items in 18 languages. In the Search Quality team, we are responsible for improving the customer experience of the search algorithm. In a multi-cultural and cross functional team, we explore data to find problems, understand their root causes and assure that solutions work as expected. We fix issues on your own and enjoy the immediate impact of your work. We work closely with Software Engineers and Product Managers to guide them and understand the impact of their work.
WHERE YOUR EXPERTISE IS NEEDED
  • Independently drive analytical projects to systematically identify issues full-text search keywords and problem patterns where customers struggle with, dig into the root causes
  • Support our customers to find what they are looking for by solving issues and monitoring the impact of the solutions
  • Work closely with product managers and engineering teams to report issues and guide the solution process and testing
  • Help generating high quality data by providing operational frameworks and guidelines for external agencies
WHAT WE'RE LOOKING FOR
  • University degree in Computer Science, Business Administration, Mathematics, Linguistics or equivalent and first professional experience in a similar role
  • 3 - 5 years working experience in analyst, product management or similar roles
  • Strong analytical skills, a data-driven mindset and a passion to dig deep into problems
  • Good knowledge of SQL and Google Analytics or similar tracking tools
  • Passion for fashion
  • Bonus: Native knowledge of French, Italian, Spanish, Scandinavian or Baltic languages and culture, experience in product management, information retrieval or regression testing
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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