Learning & Development Trainer - Contact Center (REMOTE)

Gap Inc.
San Francisco, California, United States
01 Sep 2021
27 Sep 2021
Human Resources
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

We're looking for a dynamic learning & development professional to design and deliver on-going training programs. This position is responsible for developing and delivering multimedia based training programs using virtual and web authoring platforms and technologies.This role will use a variety of media to increase learning potential and enable GSC to promote a dynamic training network for digital and global expansion.

What you'll do

  • Design intuitive and engaging eLearning courses that support independent and sustainable learning
  • Facilitate virtual, on-the-job, and formal classroom trainings as needed
  • Under the support of the Instructional Designer: design course storyboard and develop multimedia based learnings to support virtual cross-site and in-person facilitation and partnerships
  • Partner with Instructional Designer to conduct needs, learner and task analysis to identify best training design and delivery method
  • Provide leadership as the central Learning and Development point-of-contact for the functional areas assigned
  • Utilize the Learning Management System to create courses and classes. Update classes with attendance and grades to ensure accurate reporting
  • Work in close partnership with Operations to support the performance quality and efficiencies through appropriate and timely training interventions

Who you are

  • Bachelor's degree or equivalent experience.
  • At least 5 years of training experience
  • Knowledge of Learning Management System administration.
  • Knowledge of Contact Center systems and processes strongly preferred.
  • Classroom Training Development, Virtual Course Design, eLearning Development, Multimedia Training Design, On-the-Job Training, video authoring and Instructional Design experience.
  • Skilled in virtual and formal classroom facilitation.
  • Strong understanding of training and adult education theories.
  • Data analytics skills that drive continous improvement
  • Experience with performance management technologies, Microsoft Office products, HTML, and web authoring software.
  • PC skills: Microsoft Office-Word, Excel, PowerPoint, Access or other software/database skills, photo and audio editing software, Adobe programs such as Adobe Connect and PDF Writer.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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