Wholesale Spa Manager

Join our dynamic, international and fast-growing luxury skincare brand, playing a crucial role handling Spas and Hotels in the wholesale channel.

Dr Barbara Sturm is seeking a detail-oriented, process driven, hands-on Wholesale Spa Manager. Responsible for all aspects of sales, training, business development, and execution for this channel.  This role reports to GM UK & Global Commercial Director.

Responsibilities include:

• Manage strong and durable key client relationships with all wholesale Spa partners, inclusive of Top Management
• Lead training for Spa partners, both existing and new accounts, retail and treatment training
• Work with GM UK on new opportunities for potential partners, including cost share, counter space, location and new door openings
• Identify new business opportunities, follow up on all prospect enquiries for Wholesale Spa accounts, and opening new accounts
• Manage day to day operations for client remit
• Provide exceptional client service to existing partners
• Lead sell-in NPD by season to Wholesale Spa clients
• Work closely with Trade Marketing team to execute agreed joint business plans for clients
• Track spend and ROI within budget parameters as set on JBP/Trade Marketing Plan 
• Lead bi-annual strategy/market meetings (and more regular monthly calls with key partners)
• Forecast monthly, quarterly and annual net sales, basic replenishment needs, new products placement in conjunction with the GM UK
• Analyse sell through reports for the region to optimize performance and identify key areas of opportunity, including stock holding analysis, treatment sales. Monitor performance versus budget targets and KPIs
• Work very closely with DBS Operational teams to ensure timely process and shipment of any partner orders
• Partner with DBS in house Registration team to provide necessary documentation to clients requiring registration information for new launches or new markets
• Protect DBS brand equity by ensuring Global Visual Guidelines are adhered to all times
• Organise events in partnership with key Wholesale Spa partners and DBS Trade Marketing team

Skills & Experience:

• Ideally an experienced and Level 4 trained esthetician (or international equivalent)
• Experienced Account Manager with extensive expertise in commercial leadership roles in premium beauty
• Entrepreneurial spirit, a ‘Can do’, ‘hands on ‘approach
• Exceptional relationship and interpersonal skills
• Strong communication and presentation skills
• Existing, strong networking relationships with key Spas and Hotels globally
• A team player, but must be able to work autonomously
• Solutions driven
• Self-motivated and proactive
• Results oriented (top and bottom lines)
• Versatile and adaptive working style
• Strategic and analytical
• Ability to multi-task
• Comfort with distance management
• Demonstrated knowledge of Microsoft Office suite; Excel, Word, PowerPoint

Location:

UK, London based position with travel