Client Advisor

APM Monaco
US, Pennsylvania, Philadelphia
08 Sep 2021
08 Oct 2021
US, Philadelphia
Contract Type
Full Time

Sales Generation

  • Meet personal sales goals
  • Utilize the elevated levels of sales and service to maximize sales performance
  • Communicates with peers regarding pertinent information on daily, event or Company focus
  • Demonstrate an in-depth knowledge of merchandise on the floor and back stock
  • Communicates any missed sales opportunities due to product to Store Manager
  • Creates and cultivates loyal following with new customers and existing customers by maintaining records and following up with continual communication using direct and social media platforms
  • Comply with all sales related policies and procedures
  • Stays keen on fashion industry, market and local trends

Customer Service

  • Enjoys meeting and interacting with customers; demonstrates an energetic and positive attitude
  • Provide the highest level of customer service
  • Build and maintain repeat client relationships; Utilize client book to maintain important notes
  • Resolve client issues quickly, effectively and professionally, ensuring client satisfaction

Operations and Merchandising

  • Understands and facilitates the execution of company visual merchandising standards
  • Keep selling floor and merchandise neat, organized and stocked according to Company guidelines, to ensure customer satisfaction, provide a pleasant and safe shopping environment and maximize the opportunity for sales
  • Assist in the maintenance of all inventory in the stockroom and on the selling floor
  • Assist in all areas of stock, transferring, receiving policies and all transferring/receiving related paperwork.
  • Participate in regular inventory processes
  • Properly execute all relevant POS procedures
  • Adhere to work schedule, inclusive of time and attendance
  • Participate in all relevant training and development seminars, programs and meetings as directed by store management
  • Addresses asset protection issues that may occur in a manner that there is neither a loss to the company or an uncontrollable situation with the customer
  • Responsible for protecting company assets.
  • Responsible for other duties as assigned or developed by management

Desired Skills/Experience:

  • Minimum 1 year retail sales experience
  • Motivated to drive business by building customer to client relationships
  • Knowledge of using Microsoft Office software including Work, Excel, PowerPoint and Outlook 
  • Ability to analyze selling reports and react quickly to the business trends 
  • Excellent verbal and written communication, organizational and time management skills 
  • Professional demeanor; Follows company uniform and appearance guidelines
  • Flexible in schedule availability, including nights, weekends, and holidays, based on the needs of the business