Director of E-Commerce

NEW YORK, New York, United States
08 Sep 2021
08 Oct 2021
Bottega Veneta - Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Job Description

We are currently seeking a regional E-Commerce Director as part of our dynamic team in New York.

How you will contribute:
  • Drive and monitor P&L of and all the relevant KPIs for the digital business (Traffic, CR, OV, Net Sales, AOV, AIV, AIPO) on a regional level.
  • Responsible for the business generated by Bottega Veneta's website ( ) and by the digital marketplaces where the brand is active, from a regional and omnichannel perspective.
  • Define together with the WW E-Commerce Merchandising Team the OTB, the merchandising strategy and execution for
  • Support and constructively challenge the development strategy of the site, in terms of front end and back end features, in conjunction with the Global team
  • Act as an Omnichannel Ambassador for the local market teams and lead the Omnichannel strategy regionally
  • Build strong synergies with Retail, Marketing, CRM, Logistics by defining and implementing strategies and processes to create and improve the customer multi-channel experience, offline and online
  • Liaise with local and global teams to propose and organize programs, performance marketing activations and CRM campaigns to maximize traffic, conversion and sales
  • Monitor and report local e-com activities and analyse customer behaviour and pattern to identify different action plans, together with the global teams
  • Monitor customer feedback and interaction with the brand: provide proposals and recommendations for improvements in order to provide the best e-commerce/omnichannel experience. This role is driving the customer experience through the several client-connecting mediums including the client service team and will have to ensure level of service from our Kering Services CRC hub.
  • Align with HQ/Kering Digital and MIS teams in implementing new platform and tools etc.

Who you are:
  • Bachelor's degree with MBA preferred;
  • 10+ years of experience in e-commerce/B2C platforms in the luxury/fashion industry;
  • Omnichannel experience with web to store or web to contact center sales;
  • You have a genuine interest in e-commerce, luxury fashion industry while being fashion forward;
  • Strong knowledge of the performance marketing tools for the local market
  • Good communicator with excellent verbal and written communication skills
  • Knowledgeable of e-commerce trends, competitive landscape and digital customer experience
  • Strong project management skills with the ability to manage multiple projects and deadlines
  • Entrepreneurial spirit, agility and focus on commercial results showing commitment, passion and drive/can do approach
  • Excellent Problem solving, analytical, leadership and interpersonal skills (team player)
  • Experience with the SalesForce platform is a plus

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.


Job Type

Start Date

Full time

Bottega Veneta Inc

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