Customer Service Representative

Moose Knuckles is looking for Temporary Customer Service Representatives to be part of our growing seasonal team, offering a variety of shifts.  

Some of What You’ll Do: 

• Manage calls, emails and chat in a timely, friendly and effective manner 
• Identify and assess customers’ needs to reach solutions and achieve satisfaction 
• Keep records of communication with customers and records of transactions 
• Communicate and coordinate with internal departments when necessary 
• Manage and distribute Return Authorization numbers 

Some of What You’ll Need: 

• Minimum 2 years of previous experience in customer service, with proven conflict resolution skills 
• Excellent communication and written skills in English, professional French a plus
• Proficiency in other languages an asset 
• Knowledge of Momentis and Zendesk an asset

Some of Who You Are:

• Comfortable with learning new software’s 
• Excellent phone and people skills 
• Dynamic, organized and detail oriented