Lifecycle Marketing Associate

Recruiter
Ten Thousand
Location
New York City, New York (US)
Posted
08 Sep 2021
Closes
08 Oct 2021
Function
Marketing

OVERVIEW:

 Ten Thousand is looking for an analytical Lifecycle Marketing Associate to join our marketing team. The ideal candidate is a left- and right-brain thinker and driven lifecycle marketer who will help drive efforts to optimize the customer journey and drive strong retention KPIs across our rapidly-growing customer base. Working closely with our VP, Marketing and Chief of Staff, you will be responsible for optimizing the strategy behind Ten Thousand’s high-impact multi-channel lifecycle marketing programs, help scale our loyalty program, and ideate, identify, and help execute on new lifecycle marketing initiatives and A/B testing opportunities. With this role, you’ll be joining a very fast growing company at an early stage and will have the chance to learn about all facets of the business. For the right candidate, this is a unique opportunity for rapid career acceleration.

ROLES & RESPONSIBILITIES:

  • Work cross-functionally to support the end-to-end process of bringing lifecycle initiatives from concept to launch, including consistent optimization of channel and platform retention strategy
  • Develop and optimize triggered email and SMS drip flows to engage and re-engage our customers 
  • Design, implement and analyze A/B split tests across core owned channels
  • Report weekly and monthly on performance of live flows and identify areas for optimization across email and SMS, using findings to deliver insights and shape future lifecycle campaigns
  • Work with our VP of Marketing and Chief of Staff to outline and prioritize target customer cohorts for intervention during the customer lifecycle
  • Oversee the day-to-day management and continued optimization of our loyalty program, working cross-functionally to ensure offers, benefits, and experiences are delivered to our most valuable customers
  • Help execute on miscellaneous lifecycle marketing initiatives, including but not limited to VIP customer identification and outreach
  • Serve as point of contact with our CRM and ESP platforms (Klaviyo, Attentive) to resolve issues and continue improving existing programs 
  • Assist with lifecycle marketing reporting and analysis, including tracking cohort retention, owned channel metrics, and early indicators of high value customers

QUALIFICATIONS:

  • 1-3 years of relevant experience in lifecycle marketing for an eCommerce business (Shopify experience a plus)
  • Working knowledge of ESPs (Klaviyo a plus) or willingness to learn
  • Proficient in Microsoft Excel, Google Sheets, and Google Analytics
  • A highly organized “doer” who will take initiative and execute
  • Just as comfortable translating data into actionable insights as you are getting involved in the creative process
  • Familiarity with HTML and editing templates
  • Strong analytical mindset and ability to work in a fast-paced environment
  • Excellent written and spoken communication, as well as copywriting skills
  • Extremely organized and detail-oriented
  • Have a demonstrated ability to learn new topics and disciplines quickly
  • Have a GSD mentality

ABOUT TEN THOUSAND

Ten Thousand is the leading brand of premium men’s activewear. After launching with the world’s best training shorts, we have since expanded into a suite of gear designed to keep you going before, during, and after training – and we’re just getting started. We’re obsessed with making the best gear on the market and to make that happen we work with a team of amazing athletes across all modalities, from top CrossFitters competing in the CrossFit games to  ultra-marathoners running in 100 miles races to elite members of the U.S. Special Operations Forces.

We’ve been featured in GQ, Esquire, Men’s Health, Gear Patrol, Runner’s World, and other leading lifestyle and fitness outlets, and we’re backed by leading consumer VCs and e-commerce titans. We're building the #1 training brand in the world, and we want you to be a part of it.

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