Logistics Operations Business Analyst - FARFETCH

PT Porto
10 Sep 2021
21 Sep 2021
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!


As part of the Logistics department, you will be a key player in our mission to provide an unrivalled experience to our customers all around the world. You will have a deep understanding of the latest trends in e-commerce supply chain operations, international trade and B2C customer experience.


    • Define KPIs and develop dashboards and ensure its communication to all involved stakeholders
    • Collaborate with multiple internal and external stakeholders all around the globe, ensuring Delivery performance metrics and project related analysis are channeled through the business;
    • Be a key player in multi-disciplinary, end-2-end project teams in order to address new logistics needs and continuous improvement projects;
    • Be the owner of Delivery performance data and lead the development of tools and KPIs to help improve customer and partner experience, e.g. excel files, BI dashboards or machine learning services;
    • Identify, simulate the impact and propose creative solutions to improve service levels
    • Participate in multi-disciplinary project teams to address new delivery needs and continuous improvement projects.
    • Work with internal customers and external suppliers worldwide to address our needs


    • Degree in Engineering, Business or other relevant degree;
    • Capable of working under pressure and deliver in the agreed deadlines;
    • You have high learnability skills, flexibility, and resilience to work in a fast paced environment;
    • Strategic thinking and customer-oriented mindset;
    • Proficiency in Excel
    • SQL is valued;
    • Fluent English is mandatory;
    • Passionate about ecommerce and technology


    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

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