Senior ZFS Account Manager (all genders)

13 Sep 2021
20 Jun 2022
As Senior Account Manager ZFS, you are the helping hand for partners who use the fulfilment service of our platform. You will be responsible for growing our partner base by acquiring new brands and creating tailor-made solutions for existing partners for end-of-life products. You will develop strategies that fit into the off-price strategy of our partners to ensure mutual growth. Furthermore, you ensure that the solutions sold will be executed at a high standard and on par with or beyond partner expectations.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • You are responsible for the strategy and the entire process for attracting new partners for the business unit Offprice.
  • You build and deepen existing partnerships with medium to key accounts. You are confident in developing strategies based on the partner briefing and the insights you gain from available data sources, as well as the specific requirements of the service you sell. You ensure that the service you offer is embedded in the overall Zalando partner strategy.
  • You are responsible for achieving acquisition targets, achieving monthly budgets, assessing opportunities and risks, and new initiatives.
  • You independently drive the interaction with external partners of high complexity. Internally you build and maintain a network with relevant stakeholders to drive projects.
  • You raise the bar in servicing your partners by ensuring a smooth settlement process. You challenge existing processes and procedures to constantly optimize the customer experience.
  • You have 5 + years international experience in the fashion industry in either a sales or strategic partnership role with a proven record of delivering results through projects to scale and manage the partner base
  • Sales affinity and goal orientation characterize you. You like to implement creative solutions and you are not afraid to analyze and improve on existing processes as well as implementing new ones. Dealing with change is also one of your strengths.
  • Proven expertise and experience in negotiating partnership and commercial contracts. Developing engagement strategies to connect with senior partnership profiles come naturally to you.
  • An agile mind, strong communication and influence skills are self-evident for you. Solid experience of developing strategic relationships and managing internal and external stakeholders, whilst working within cross functional teams, maintaining engagement and ensuring commercial momentum
  • You should be able to excite our buying teams and your stakeholders with your passion and knowledge and be confident but empathetic as you confront challenges and drive successful outcomes. Excellent spoken and written English, German is considered a plus.
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Our values:

do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.