Associate, Product Recommendations & Optimization

New York, New York, USA
14 Sep 2021
20 Oct 2021
Job Title: Associate, Product Recommendations & Optimization

Primary Purpose:
The Tapestry Digital team is looking for a hands-on Associate who has passion to create and deliver a world-class product recommendation Omni-channel customer experience. The qualified individual with utilize our third party recommendation engine allowing our customers to discover products by serving the right content to every customer on every touchpoint.

The successful individual will leverage their proficiency in Digital Optimization to...
- Be a cross-brand and internal product recommendation expert advocating and rolling out recommendations on additional pages and email campaigns
- Hands-on creating new product recommendation experiences using our third party product recommendation engine
- Optimize and A/B test new recommendation algorithms to create a superior customer experience resulting in higher revenue
- Hypothesize and experiment personalized product recommendations based on marketing channels and customer behavior
- Self-generate optimization ideas and nurture ideas from across the enterprise into testable hypotheses
- Partner with cross-functional teams to understand business needs and contribute actionable solutions to support financial goals and objectives
- Diagnose technical problems and advise/implement on the best feasible solution
- Facilitate meetings and provide recaps to cross-functional business partners
- Work with brands on change management and training as applicable

The accomplished individual will possess...
- 2+ years of experience in ecommerce product recommendation and personalization
- Experience with ML/AI driven product recommendations solutions such as Certona
- Experience with ecommerce tools Salesforce Commerce Cloud, Optimizely, Google Analytics, Google Tag Manager, is a plus
- Proven ability to make data driven decisions and familiarity with A/B testing
- Experience translating business requirements into detailed technical specifications and working with technical experts to achieve accurate implementation
- Ability to operate in a complex, matrixed organization and collaborate with stakeholders across multiple functional areas
- Exceptional attention to detail and troubleshooting abilities
- Excellent time management and communication and presentation skills
- Ability to work effectively both independently and as part of a team

Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. #LI-LH1 at