Senior Business Excellence Manager (w/m/d)

14 Sep 2021
17 Nov 2021
As a Senior Business Excellence Manager in Zalando Direct Operations you will support the leadership team in driving strategies and their implementation in platform Operations. You will initiate, lead and drive a wide variety of cross-functional programs and projects designed to improve key business dimensions such as quality, processes and automation. The projects range from operational, strategic, commercial, regulatory and organisation development and you will need to collaborate with a great variety of internal and external stakeholders to deliver the expected significant business impact.

Business Excellence is a key function of Operations working closely with and supporting other internal Operations teams, such as Onboarding Operations, PXM Operations, Compliance Operations, Partner Care and Success Management. You will be expected to promote a Continuous Improvement culture aimed at maximizing the performance on metrics and costs, and generally raise the professional standards of the operational teams.


  • Present initiatives and strategies to leadership and teams to maximize business outcomes relating to speed, cost, quality, and partner, customer and employee satisfaction
  • Guide and Mentor teams to achieve targets on efficiencies and introduce new tools in the processes. Lead organisational development and change topics for the Operations department.
  • Advocate the use of automation and drive the adoption across the Operations' teams. Drive rigorous metrics to evaluate performance and drive the reduction in poor performance/inefficiencies of critical business processes to ensure positive SLAs.
  • Build strong relationships with other Teams and Business Units in order to support identification, review, prioritization, and execution of key improvements opportunities/projects to drive results

  • You have gained at least 6+ years of valued experience in management consulting, business development or other analytical/entrepreneurial positions ideally in E-commerce.
  • You are confident working with large data sets, love working with numbers and hold excellent analytical skills. You can easily identify key issues that need to be addressed.
  • You are able to zoom in and out from the big picture to the operational details, to fully contextualise problems and design fit for purpose solutions. You have a hands-on mentality, enjoy working in a fast-paced environment managing simultaneously several initiatives and always thrive to find the best options.
  • You work in a structured and independent manner, and do not lose sight of your goals when facing complex problems .You are able to get up to speed quickly on new topics; set up and drive your projects autonomously; identify and involve early relevant stakeholders; and deliver results on time
  • You have excellent communication and presentation skills in English, ability to motivate, communicate, counsel, and constructively deal with stakeholders at all levels

  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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