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Senior Business Excellence Manager (w/m/d)

Employer
Zalando
Location
Berlin
Closing date
16 Nov 2021

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Function
Strategy & Business Intelligence
Level
Senior Manager
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Job Details

As a Senior Business Excellence Manager in Zalando Direct Operations you will support the leadership team in driving strategies and their implementation in platform Operations. You will initiate, lead and drive a wide variety of cross-functional programs and projects designed to improve key business dimensions such as quality, processes and automation. The projects range from operational, strategic, commercial, regulatory and organisation development and you will need to collaborate with a great variety of internal and external stakeholders to deliver the expected significant business impact.

Business Excellence is a key function of Operations working closely with and supporting other internal Operations teams, such as Onboarding Operations, PXM Operations, Compliance Operations, Partner Care and Success Management. You will be expected to promote a Continuous Improvement culture aimed at maximizing the performance on metrics and costs, and generally raise the professional standards of the operational teams.

WHERE YOUR EXPERTISE IS NEEDED

  • Present initiatives and strategies to leadership and teams to maximize business outcomes relating to speed, cost, quality, and partner, customer and employee satisfaction
  • Guide and Mentor teams to achieve targets on efficiencies and introduce new tools in the processes. Lead organisational development and change topics for the Operations department.
  • Advocate the use of automation and drive the adoption across the Operations' teams. Drive rigorous metrics to evaluate performance and drive the reduction in poor performance/inefficiencies of critical business processes to ensure positive SLAs.
  • Build strong relationships with other Teams and Business Units in order to support identification, review, prioritization, and execution of key improvements opportunities/projects to drive results

WHAT WE'RE LOOKING FOR
  • You have gained at least 6+ years of valued experience in management consulting, business development or other analytical/entrepreneurial positions ideally in E-commerce.
  • You are confident working with large data sets, love working with numbers and hold excellent analytical skills. You can easily identify key issues that need to be addressed.
  • You are able to zoom in and out from the big picture to the operational details, to fully contextualise problems and design fit for purpose solutions. You have a hands-on mentality, enjoy working in a fast-paced environment managing simultaneously several initiatives and always thrive to find the best options.
  • You work in a structured and independent manner, and do not lose sight of your goals when facing complex problems .You are able to get up to speed quickly on new topics; set up and drive your projects autonomously; identify and involve early relevant stakeholders; and deliver results on time
  • You have excellent communication and presentation skills in English, ability to motivate, communicate, counsel, and constructively deal with stakeholders at all levels

PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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