Manager, Marketing Operations

Tory Burch
New York, New York, United States
16 Sep 2021
26 Nov 2021

The Manager of Marketing Operations will be responsible for supporting the day-to-day management of workflow across the Integrated Marketing team. This role will manage the milestone calendar, project timelines, and deliverables. In addition, this role will drive the Creative briefing process, ensuring all briefs are delivered on time with the right information and via the proper channels.



  • Manage the Marketing milestone calendar, ensuring operational alignment with Merchandising, Buying, Channel, Creative and Regional teams
  • Partner with Integrated Marketing leads on seasonal project plans, aligning all work to established systems and processes
  • Act as quarterback of project plans from planning to execution by connecting teams and making sure information flows between stakeholders
  • Act as lead operational problem solver, anticipating and mitigating challenges and escalating risk when necessary
  • Manage Marketing readiness for Creative intake, ensuring creative is briefed on time with the right information via the proper tools
  • Facilitate Marketing kickoffs and ongoing Alignment with Creative, ensuring strategic intent and tactical requirements are fully communicated
  • Act as the bridge between Global and International Marketing teams, sharing updates in strategy, planning, and deliverables
  • Manage external agency project plans, ensuring alignment to internal systems and processes
  • Maintain accurate record of Integrated Marketing budget from planning to end of year closure in partnership with Finance
  • Evangelize our systems (tools and technology) to drive adoption and train teams in their proper use as necessary

  • 6+ years Marketing experience as a Project Manager or Operations Manager
  • Demonstrated ability to manage complex cross-functional projects with matrixed stakeholders, timelines, and deliverables
  • Highly effective at prioritization across multiple projects
  • Excellent written and verbal communication skills
  • Comfortable leading projects through ambiguity, and ability to pave a way forward when next steps are not always clear


Please note any skills/qualities you would want someone to have in this role in addition to our core skills:

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive: Honesty + Kindness, Passion + Humility, Integrity + Compassion, Excellence + Humor. - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

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