Sr. Director, Marketing Operations

Tory Burch
New York, New York, United States
16 Sep 2021
15 Oct 2021

The Sr Director of Marketing Operations will lead the development and optimization of global Marketing systems and processes that enable efficient workflow across the team. Working closely with Creative Operations, this leader will design a new and scalable end-to-end planning and orchestration process that drives clarity on roles, responsibilities, timelines, and deliverables. Additionally, this leader will ensure day to day on-time, on-track of all marketing workflow as well as manage marketing readiness for creative briefing.


  • Accountable for designing and implementing the end-to-end marketing process and intersections - bringing the right meetings, deliverables, and people together with the right responsibilities
  • Manage seasonal marketing milestone calendar
  • Drive alignment to workflows and timelines with Merchandising, Buying, International, and Creative teams
  • Ensure overall on-time, on-track of all Marketing workflow
  • Monitor Marketing readiness for Creative intake, ensuring creative is briefed on time with the right information via the proper tools
  • Communicate status and changes to Creative Ops
  • Manage content strategy and shot list briefs to Creative
  • Ensure all external agency project plans are complete and fully integrated into Marketing and Creative workflows
  • Partner closely with Creative Operations to ensure synchronization of intersecting Marketing and Creative milestones
  • Oversee ongoing optimization of the end-to-end process by identifying and making recommendations for improvement across the value chain
  • Evaluate systems (tools and technology) and make recommendations on necessary investments to improve efficiency

  • 10+ years in project management
  • Strong expertise in process and system design
  • Ability to navigate large, matrixed global organizations
  • Exceptional communication skills with demonstrated ability to influence stakeholders


Please note any skills/qualities you would want someone to have in this role in addition to our core skills:

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive: Honesty + Kindness, Passion + Humility, Integrity + Compassion, Excellence + Humor. - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice

  • Excellent problem solving skills, with a passion for finding innovative and effective solutions to complex issues

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

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