Customer Experience Specialist - REMOTE

Dolls Kill
San Bernardino, CA, United States
16 Sep 2021
07 Oct 2021
Customer Service
Full Time
Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality through radical, unapologetic self-expression. Our cult following of over 5 million social media followers includes some of the most influential personalities in music, art, pop culture, and fashion. We're also backed by strong consumer-focused investors who share in our vision of building one of the world's next great consumer brands.

Our team is growing quickly in both our SF and LA locations and we are hiring across all business functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.

About us

Named "The Fastest Growing Retailer in the US", Dolls Kill is a fashion brand that boldly empowers young women to celebrate their individuality. With over two million followers on Instagram, we've become a cult favorite among DJs, celebrities and artists around the world.

Based in San Francisco, we have an amazing team of retail leaders, scrappy hackers, creative marketers and fashion trendsetters who are fun to work with and serious about what they do. We're also backed by strong consumer-focused investors who share in our vision of building one of the world's next great consumer brands. Look for our latest press mentions in Business Insider, Racked, TeenVogue, PopSugar, Elle, and more.

About the Role

We're looking for an entry-level Customer Service Specialist who’s passionate about our brand, has a positive attitude, the desire and drive to learn and grow, loves working with people and being part of a team, and is an excellent communicator on all platforms: email, text, chat, phones, and social.

This is currently a remote position where you would work from your home office.

Key Responsibilities

    • Resolve inbound customer contacts via email, text, phones and chat
    • Identify customer issues and provide proactive solutions
    • Communicate with our customers in a clear, concise, and positive tone
    • Provide above and beyond service to every customer you interact with
    • Stay up to date on internal process and policies
    • Balance efficiency and speed with high level of service


    • Customer obsessed and super friendly
    • Tech savvy
    • Good internet/Wifi connection
    • Interested in fashion
    • 1 year of retail experience
    • 1 year of E-commerce customer service experience (preferred)
    • Available to work at least 1 weekend shift
    • Available to work 8 hours per shift and up to 40hrs a week)


    • All new members of the team will go through a 30/60/90 day onboarding program
    • The program includes hands-on training and access to a mentor (more experienced CSS) you can learn from in real time
    • You will have regular check-ins with your manager to review goals, expectations tracking and measuring your progress while fine-tuning your skills

Compensation and Benefits

    • $16/hr
    • Medical, Dental, Vision, Life insurance
    • Paid time off after 90 days
    • Employee Discount

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