(Senior) Process Excellence Manager
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 25 Nov 2021
View more
- Function
- Operations
- Level
- Manager
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Job Details
Who are we: Zalando Fulfillment Solutions (ZFS) leverages the Zalando platform by giving Partners access to the logistics network and capabilities of Zalando. This allows our Partners to have even more impact in Zalando's Partner Program, internationalize easily across our markets, save on logistics costs, and meet customer delivery expectations. Customers benefit from added convenience (consolidated orders and straightforward returns) and access to a larger assortment.
ZFS Business Excellence has an exciting opportunity for an enthusiastic (Senior) Process Excellence Manager to join our dynamic team. As a (Senior) Process Excellence Manager, you are responsible for ensuring operational and business excellence across all ZFS processes, from Sales to Operations and everything in between. You are the expert on all aspects of ZFS, and should be the go to person for support and insights on how our teams can work most effectively. You will work in a consultancy role for our internal stakeholders, offering everything from simpler consultations to taking on full project management and implementation on behalf of your stakeholders.
Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. If you have any combination of the expertise and skills listed below then our team wants to hear from you!
WHERE YOUR EXPERTISE IS NEEDED
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.
ZFS Business Excellence has an exciting opportunity for an enthusiastic (Senior) Process Excellence Manager to join our dynamic team. As a (Senior) Process Excellence Manager, you are responsible for ensuring operational and business excellence across all ZFS processes, from Sales to Operations and everything in between. You are the expert on all aspects of ZFS, and should be the go to person for support and insights on how our teams can work most effectively. You will work in a consultancy role for our internal stakeholders, offering everything from simpler consultations to taking on full project management and implementation on behalf of your stakeholders.
Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. If you have any combination of the expertise and skills listed below then our team wants to hear from you!
WHERE YOUR EXPERTISE IS NEEDED
- Identify, drive and ensure continuous improvement across the ZFS business and logistics processes.
- Conceptualizing and developing optimization projects - taking ownership to identify and develop new offerings & processes from scratch supported by industry benchmarking and your previous experience.
- Enable rapid growth through scaling and optimisation of our processes.
- Autonomously identify process bottlenecks and the need for improvement while creating and driving the implementation via a roadmap supported with business cases.
- Being a champion of lean processes within your team and the wider excellence community.
- Establishing a value adding proposition for internal teams by using your project management & Lean skills to support improvements in their area.
- Previous experience of working with logistics, fulfillment, CRM transformation, Partner E-2-E journey improvements would be advantageous but not a must.
- You bring strong experience of transforming business processes, and have developed your skills in identifying improvement areas across the E-2-E Partner journey. You are skilled in BPMN tooling and use it actively in your daily work.
- Strong experience in process implementation and optimisation in a fast-paced environment. You are experienced in turning projects around in a short time-frame. You are able to multitask and work across a number of different topics simultaneously by prioritising your work.
- You have an analytical mindset and can transform a problem definition into a business case.
- Inquisitive and curious, you are always seeking out areas where your experience and skills can make things better. You are active in bringing new project ideas and are in regular contact with your wide range of stakeholders in order to be aware of new opportunities. In your previous experience you have identified a number of green-field topics, and have developed these through to implementation.
- Minimum Lean Six Sigma Green Belt.
- Great communication skills: professional level English language skills (written & spoken), German is a plus.
- Team player, who enjoys working with a diverse and open-minded team. You bring your own unique background and set of experiences into the team, and value those of your colleagues
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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