CRM Acquisition & Onboarding Project Manager

Location
Paris
Posted
21 Sep 2021
Closes
21 Oct 2021
Ref
3500832
Level
Manager
At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a CRM Acquisition & Onboarding Project Manager

About the role

The CRM (Customer Relationship Management) user lifecycle is splitted in 3 streams : onboarding, engagement & conversion, reactivation. We are currently looking for a CRM Acquisition & Onboarding Specialist to improve the performances of Vestiaire Collective and optimize company KPIs. The ideal candidate must possess the ability to understand business requirements and processes, and translate these into innovative onboarding campaigns that are impactful and converting. This role reports into the CRM Acquisition & Onboarding Manager.

What you'll be doing
  • Be a key contributor to the definition of optimal user flows for the Onboarding stream, together with the Onboarding CRM Manager and relevant stakeholders
  • Contribute to the optimization of the onboarding experience for new buyers/sellers & prospects through multichannel CRM campaigns
  • Handle the implementation of automated and ad-hoc onboarding campaigns
  • Proactively engage and support our internal customer needs and businesses, and ensure we deliver high quality campaigns
  • Responsible for the development and execution of new global campaign initiatives to increase our KPIs, with strong support from dedicated teams of data and tooling experts
  • Ensure coordination with central and local teams to ensure campaigns implementation and launch in a timely manner (copywriting, design, tech, data)
  • Support in analyzing the onboarding campaign performance: weekly & monthly reporting, follow-ups, deep-dives on different topics
    Contribute to the creation of a test plan to optimize performance of existing campaigns
  • Perform market research, benchmark, track local and global trends and competitors' activities

Who you are
  • Master's level degree
  • 1 to 3 years of working experience in CRM with a marketing automation tool, managing multi channel campaigns (Braze is a plus) preferably in an high growth e-com business
  • Customer-focused, with great understanding of technical and data aspect of CRM
  • Strong business acumen and extensive project management experience, including requirements gathering, campaign implementation and analysis
  • Experience in multifunctional projects with ability to deliver results in a fast-paced environment
  • Knowledge of Excel or other analytical/Business Intelligence tools (Experience in SQL good to have)
  • Structured, organized and very detail-oriented
  • Interest in e-commerce and fashion luxury, a good knowledge of the pre-loved industry and its key players is a strong plus.
  • Enjoy working as a team-player and learning from others

What we offer
  • A meaningful job with an impact on the way people consume fashion, to cut down waste, because we save the planet, our way
  • The possibility to work remotely 50% of your time!
  • The opportunity to grow in a booming French-born scale up
  • The possibility to work with an international team with + 40 nationalities.
  • 15 hours to help Project - reinforce your activist journey and volunteer for an association!
  • The chance to join our Diversity and Inclusion Taskforce to foster a better working environment.
  • Cool office with a great coffee, yoga classes.
  • A bi-weekly Town Hall to share the updates on the projects.
  • An attractive salary and bonus scheme with various benefits (meal vouchers, health insurance, ...).
  • And if you move to Paris for us, we will take care of your relocation and visa sponsorship for you and your family !

Next step

If you are ready to join our fast-paced company, apply below : upload your resume in English and answer our questions ! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people's wardrobes?

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in Tourcoing, New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.

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