Senior Site Reliability Engineer (Remote, APAC)

What's in it for you:

• Help Shopify run its planet scale systems by enabling engineering teams to create resilient systems.
  
• Work on a unique set of interesting and challenging problems that can't be easily found elsewhere.
  
• Help define what Resiliency and Site Reliability Engineering means for Shopify.
  
• Have a direct impact on our millions of merchants' ability to generate revenue for their livelihood, their families, and their employees through the business they've built from the ground up on our platform.
  
• Possibility of relocation assistance to one of the regions the team operates in.
  

What you'll do:

• Respond to automated alerts and execute playbooks.
• Manage ongoing incidents, using your understanding of Shopify to involve the right teams and resolve as quickly as possible.
• Clean up the noise in our signals, ensuring we can get an understanding of the system and debug a problem easily.
• Set the standards with teams for building resilient, debuggable systems.
• Ensure we never fail for the same reason twice.
• Follow up on each incident to ensure the appropriate action items are in place and prioritized.
• Help teams build tools to automate the toil of on call duties.

Qualifications

• Based in Japan, Singapore, Australia or India.
• You have experience handling on call shifts for mission-critical systems.
• You know what good observability looks like, but more importantly, how to get there.
• You have been responsible for the tools and processes used to debug and correct failures in those systems.
• You have strong software engineering skills, primarily in backend software development.
• You are a developer comfortable navigating through multiple programming languages and digging deep in the stack.
• You reject the idea that on call has to be a terrible, disruptive experience.
• You are a generalist developer who is comfortable with multiple languages such as C, Rust, Ruby, and Go.
• You have done hands-on development with cloud infrastructure (AWS, GCE, Azure, Kubernetes, Docker).
• You understand how to improve difficult situations through short and iterative projects

Nice to have but not necessary:

• You have handled multiple on call shifts, and have navigated more than one incident through to the retrospective process.
• You have experience working with a variety of open-source software including nginx, redis, Memcached and MySQL.
• You have familiarity with network and web protocols, from IP to HTTP.

Shopify is now permanently remote, and we're working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locationsShopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process