Retail Manager / Staff

Location
New York; London
Posted
22 Sep 2021
Closes
22 Oct 2021
Function
Retail
Level
Manager
Contract Type
Contract
Hours
Full Time

Job Description

Rowing Blazers is opening retail locations in New York and London starting in October and we’re searching for qualified retail managers and staff to add to our team. Our retail staff will be the welcoming faces that greet customers, educate them on the brand, and provide them with a superior buying experience. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the retail staff answers questions, handles complaints, and maintains a clean, well-organized store.

Objectives of this Role

  • Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction
  • Serve as the brand ambassador, developing and nurturing strong relationships with customers
  • Learn customers’ needs and wants and personalize purchase opportunities to address them
  • Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment
  • Assist with store buildout

Responsibilities

  • Maintain a clean and organized store and ensure a welcoming, customer-friendly environment
  • Maintain updated knowledge on current products and pricing
  • Manage financial transactions and purchases using POS systems
  • Create and maintain daily and weekly sales reports and other miscellaneous financial reporting
  • Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and brand
  • Develop and implement cross-selling strategies for appropriate products
  • Assist customers with returns and exchanges

Skills and Qualifications

  • High school diploma
  • Superior communication skills with customers and team
  • Proven capabilities in a customer service or sales role
  • Basic math and accounting skills 
  • Self-starter with a positive attitude

Preferred Qualifications

  • Associate’s or Bachelor’s degree in marketing or sales
  • Working knowledge of inventory procedures
  • Proven capability with point-of-sale (POS) transactions
  • Experience with marketing and customer dynamics
  • Shift flexibility, including weekends and holidays

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