Customer Care Specialist for our Spanish Market, Zalando Lounge

Recruiter
Zalando
Location
Berlin
Posted
22 Sep 2021
Closes
30 Sep 2021
Ref
3088812
Function
Customer Service
Level
Manager
Our Spanish speaking customers contact us by telephone, email, chat and social media. As their first point of contact, you’ll find solutions and handle their inquiries relating to delivery, return, payments and much more
WHERE YOUR EXPERTISE IS NEEDED
  • Define and solve our Spanish customers queries in a timely, friendly manner
  • Deliver smart decisions while paying attention to details and following processes
  • Work proactively with online tools to deliver high customer satisfaction
  • Keep calm and focused in a dynamic, fast-paced environment working towards targets. Multitasking doesn’t stress you out
WHAT WE’RE LOOKING FOR
  • Regardless of your background, you are customer focused and passionate about delivering excellent customer service
  • Fluent in Spanish in written and spoken form, you also possess great English skills
  • Strong communication at all times, you find the right words in every situation and deliver them in a positive manner
  • We are one team! Like Zalando, you are flexible, reliable and always happy to support your colleagues in various tasks
PERKS AT WORK
  • A detailed, fully compensated new starter training. Furthermore, you can look forward to on the job trainings and personal development opportunities
  • Competitive salary as well as benefits. How about 40% discount on our online shop, discount for the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few?
  • Working time between Monday to Friday between 7 am and 8 pm in a shift system, monthly working plan 3 weeks in advance
  • A motivated and multinational team of experts to inspire and support you including a strong feedback culture

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO LOUNGE
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. Our strength lies in our focus on fashion: from sought-after labels to niche brands - we make sure to meet the fashion taste of all our customers. Working with our brand partners, we pioneer innovative supply-chain and production processes, and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

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