Physical Security Coordinator

Atlanta, United States
23 Sep 2021
07 Oct 2021
Shopify empowers more than 1 million merchants from all over the world. Our mission is ambitious and that means we're hiring great people to join us to meet the needs of our merchants. Our Workspace Operations team works together to make the daily operations at Shopify a smooth and efficient experience for all of our Shopifolk. We are looking for a Physical Security Coordinator to join our security team in Atlanta, Georgia.

As a Physical Security Coordinator, working under our Physical Security Lead, you will support the development and implementation of the security program in our facilities. The security program aims at protecting people, products, and information at each site and in the supply chain. That means driving the security program and creating a culture where security is at the forefront.

Some of your responsibilities will include:
  • Act as the primary point of contact onsite for security, working closely with facility management, contractors, or vendors to resolve issues as they arise
  • Aiding in the completion of risk assessments for the site, operational models, and supporting associated risk mitigation measures.
  • Contributing to projects, working closely with other stakeholders to ensure the smooth deployment of safety & security systems throughout the site
  • Collaborating with internal teams to ensure project milestones and timelines are met.
  • Overseeing physical security of the site through a combination of security guard services, electronic security systems, physical security hardware, and Physical Security systems.
  • Effectively manage the contracted security guard services on site:
    • Work closely with the contracted security site supervisor to ensure guards are trained & following SOPs as laid out
    • Track & action incident reports completed by the guards to ensure the required follow up is being done as required
    • As needs of the site change, make recommendations on how best to adjust the guard services & their SOPs to continue to maximize their use
  • Support and participate in onsite investigations as it relates to facilities security, identify root cause, write follow-up reports and support management action plans for security improvements.
  • In collaboration with our technology team, help conduct preventive testing and maintenance of safety and security systems.


  • Minimum of 4 years of corporate security experience.
  • Experience with warehouse or distribution center services.
  • Experience working in and supporting guard services
  • Excellent knowledge of the implementation of best practices related to the utilization of physical security systems and distribution center loss mitigation techniques.
  • Experience handling workplace violence situations.
  • Experience conducting investigations
  • Experience in managing stakeholders and vendors.
  • Ability to travel internationally and domestically as required.
  • Proven ability to effectively, thoughtfully, and persuasively communicate plans and proposals to influence facility site leaders and other key departments within the organization.

Bonus experience:
  • APP/PCI or other relevant industry certifications
  • Knowledgeable in CPTED design principles
  • Experience with Physical Security Systems & associated technology
  • Security systems troubleshooting
  • Experience with G Suite

In order to be considered, please answer the following question and attach as a PDF with your application and cover letter, or answer in the "Message to the Hiring Manager Box".

Tell us about a time you received pushback or resistance when trying to implement security protocols, and how you were able to work past it?

We know that applying to jobs takes a lot of effort, so we really appreciate your time!

Closing Date: Wednesday, October 6, 2021

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process