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Customer Experience Operations - Working Student

Employer
Zalando
Location
Berlin
Closing date
27 Sep 2021

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Function
Customer Service
Level
Intern

Job Details

Zalando platform enables merchants (brands, retailers) to sell fashion articles directly to Zalando customers (online marketplace). The Platform Experience Operations team purpose is to continuously improve customer satisfaction through operational excellence of these merchants.

As a Working Student - Customer Experience Operations, you will support the Platform Experience Operations team in daily operational management related to merchants performance on the platform and supporting in Projects focused on improving customer experience on the Zalando platform. You will track key operational performance metrics related to our merchants' delivery and return performance, customer contacts and other key operational KPIs and support the merchant-facing teams in steering merchants' performance on the platform. Your ultimate goal is to guarantee a seamless customer experience on Zalando's marketplace.
WHERE YOUR EXPERTISE IS NEEDED
  • Deep dive in the operational performance of the merchants on the platform
  • Support on operational topics for Zalando merchant-facing teams and Tech teams
  • Support weekly and monthly reporting on the operational performance of the merchants on the platform
  • Challenge the status-quo, suggest improvements of processes, reports and performance steering tools
WHAT WE'RE LOOKING FOR
  • A Bachelor or Master student, with a background or focus on operations, business or related fields.
  • Proficient in Google Suite (Google Spreadsheets, Google Docs)
  • Self-motivated individual with attention to detail and ability to work independently
  • Flexible, reliable, open-minded and highly collaborative persona, supporting colleagues with various tasks
  • Excellent language skills in English
PERKS AT WORK
  • Discounts from external partners, centrally located offices, municipality services, flexible working times, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • The unique chance to be part of a market-leading company giving you the opportunity to learn and grow.
  • A fast-moving and agile working environment where you'll never face boredom.
  • A highly motivated, international team with colleagues who will both inspire and support you.
  • A corporate culture that allows you to make judgments based on your work results, not on the way you look - our motto: Every day is casual Friday.
  • Become part of the Future Zalent community getting the support you need to be successful in your careers.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 20 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 42 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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