Sales Development Representative - Inbound (Remote, EMEA)

United Kingdom
24 Sep 2021
29 Sep 2021
The world has changed and we're changing with it! Although our roots are in e-commerce, we are working with many of the world's most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology. As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by going "digital by default" and as we build the future of commerce.

Shopify is looking for quick-thinking, vibrant and naturally curious individuals to join our EMEA inbound sales team as Sales Development Representatives. In this role, you are responsible for qualifying leads to opportunities, including warm and cold outreach via phone, email and Linkedin. You will also be responsible for keeping up-to-date with new commerce trends and developing an understanding of our product offerings to help more merchants grow on Shopify.

At Shopify, there is a unique opportunity for high-impact sales professionals to build a career with a company that will continually provide opportunities for growth. You will be the merchant's dedicated point of contact during the qualification period and your work will make a direct impact on our goals to make commerce better for everyone.

  • Conduct high volume reach out to qualify leads through calls, emails, social media, and other channels
  • Asking the right questions; qualifying merchants via live web chat and phone inquiries regarding Shopify Plus
  • You're the first point of contact; creating an incredible first impression with our merchants and partners
  • Following Up; maintaining active engagement with new and existing leads through creative and personalized follow-up
  • Collaborating with cross-functional teams internally and externally
  • Product Knowledge; staying up to date with all the new product features
  • Problem Solving; connecting inquiries to the appropriate members of the Shopify PLUS Sales Reps by conducting high-level qualifying conversations with prospective merchants


  • Sales Software experience
  • High-energy and have a positive attitude
  • Fluency in English mandatory and any european language is optional
  • Be up to date with the world of technology
  • Be a highly motivated, driven and self-starting individual who can hit the ground running
  • Ability to thrive in a fast-paced and ambiguous environment
  • Strong process improvement skills to help develop the role as things change with the business
  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps

If you're interested in helping us shape the future of commerce, click the "Apply now" button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

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