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Analyst - Consumer Insights - Old Navy

Gap Inc.
San Francisco, California, United States
Closing date
17 Dec 2021

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Job Details

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Consumer Insights function at Gap Inc. is critical in driving customer centricity and ensuring the success and relevance of our businesses. Through rigorous analyses, creative thinking, and deep partnership with the business, we develop a customer-focused strategic direction for our company. Insights are used across our portfolio of brands, and in various functions, from product development to customer service. As an Analyst, you will play a critical role in driving strategic consumer insights programs and projects that support the Old Navy and Gap Inc brands. You will help to influence the business regularly through primary and secondary research including research via our proprietary customer panel, Net Promoter tracking program, as well as ad hoc research projects. Role exposes you to product, strategy, marketing, and other teams through the company.

What You'll Do

  • Collaborates and executes on work within projects and assignments of diverse scope within the Old Navy consumer insights team
  • Collaborates across data and analytics team and other key functions to enhance insights and create a holistic view of the customer
  • Create well-organized, visual and succinct presentations free from errors, participate in communication to business partners
  • Contribute to the development of surveys designed to deliver compelling findings and recommendations in area of support
  • Given scope and under guidance, perform quantitative (and qualitative) research to uncover fact-based insights on the customer

Who You Are

  • Professional experience in Consumer Insights, Marketing Research, or related field
  • Proven track record of delivering on objectives
  • A natural curiosity: always asking the next question and seeking to understand at the nuanced level to spark a new idea
  • Strong writing, speaking, and communication skills (ability to synthesize information into a clear, simple story and visualize data)
  • Experience in programming & analyzing surveys using online survey platforms (e.g., Qualtrics, SurveyMonkey) preferred
  • Positive attitude of Own it, Do it, Done; Enjoys learning from and teaching others

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix.

Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.

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