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Senior Manager - Consumer Insights - UX

Gap Inc.
San Francisco, California, United States
Closing date
17 Dec 2021

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Senior Manager

Job Details

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Consumer Insights function at Gap Inc. is a critical part of defining our path forward. Through rigorous analyses, creative thinking, and deep partnership with the business, we develop customer-focused strategic direction for our company. The Insights team reports to the Head of Data and Analytics and into the Chief Growth Officer and provides strategic support to our CEO and Brand and Functional Leadership Teams.

As a Senior Manager, UX Research, you will lead a high impact team of researchers as a part of the Consumer Insights OMNI Experience and Innovation team. You play a critical role in driving strategic initiatives that support Gap Inc.'s digital priorities across our portfolio of brands. You will collaborate with cross-functional business partners including central functions (UX, Product Management) and brand business partners (digital, stores) to deliver fast-paced, iterative user experience research, often on prototypes or early concepts to gauge customer reaction.

By uncovering what consumers want, why they want it, and how to best meet their needs, you will help to deliver on the ongoing transformation to more customer-centric decision-making in the business.

What You'll Do

  • Lead a team of UX Researchers who support the full digital OMNI portfolio (eCom and Stores), mentoring and growing talent to reach their full potential
  • Own all UX Research-related workstreams across the organization and influence strategy for CI within UX, developing UX Research roadmaps that are tied to broader company priorities and goals
  • Collaborate across data and analytics team and other key functions to enhance insights and create a holistic view of the customer
  • Communicate effectively with business partners translating complex ideas into compelling, actionable recommendations and data visuals
  • Serve as SME for UX Research advising team and business partners on best research methods given business goals
  • Support team in conducting quantitative research and analyses (survey design, programming, analysis and reporting) as well as qualitative research and analyses (e.g., question design, synthesizing open ended responses into themes) resulting in actionable recommendations
  • Speaks up and defend the consumer POV while successfully building productive working relationships with colleagues

Who You Are

  • Significant professional experience in Marketing Research, Consumer Insights, and/ or Strategy/Strategic Management consulting
  • Proven record of delivering consumer-led business outcomes
  • A natural curiosity: always asking the next question and seeking to understand at the nuanced level to spark a new idea
  • Strong writing, speaking, and communication skills (ability to synthesize information into a clear, simple story and visualize data)
  • Experience applying professional CI knowledge, creating structure to answer complex questions and translate findings to related functions and business units
  • Experience managing others through effective coaching and development ultimately bringing out the best in those who work for you
  • Positive attitude of Own it, Do it, Done; Enjoys learning from and teaching others

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix.

Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.

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