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Sr. Manager, Business Transformation

Old Navy
San Francisco, California, United States
Closing date
14 Dec 2021

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Senior Manager

Job Details

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

The Senior Manager of Transformation in Inventory Management is responsible for leading and coordinating strategic initiatives that improve Old Navy's inventory management capabilities. They will manage resources cross-functionally to plan and execute new strategies, techniques, processes, and technologies. They will work with transformation leadership to coordinate these initiatives with other transformation efforts within Gap Inc. informally and through the PMO functions.

What You'll Do

  • Strategic Visioning
  • Identify inventory improvement opportunities
  • Envision new capabilities and ways of working
  • Define analytics and systems requirements and roadmap
  • Communicate strategic vision and plans with all levels of stakeholders
  • Transformation and Change
  • Lead and manage project activities for strategic initiatives
  • Create strategic approaches and frameworks
  • Define new and changed processes
  • Determine appropriate analytics techniques
  • Identify system requirements and functionality that supports the future ways of working
  • Define organizational roles and responsibility impacts
  • Determine training approach, structures, and resource needs
  • Conduct initiative pilots and measure results
  • Lead the full implementation of IM transformation changes across the company
  • Communicate transformation results and status
  • Project and Program Management
  • Create project plans for initiatives that align with the strategic vision and priorities of Old Navy
  • Identify resource needs by function and skillset for initiatives
  • Manage internal and external resources to ensure activity execution and success
  • Coordinate with IM Transformation leadership on issue resolution and progress reporting
  • Measure results and report on business impacts

Who You Are

  • Strategic Visioning: Can envision innovative strategies and operating models for improving inventory effectiveness
  • Problem Solving & Analytics: Able to use rigorous logic, methods, and advanced analytics to solve problems with effective solutions
  • Organizational Savvy: Able to build constructive and effective relationships and use them to maneuver through complex situations
  • Influencing & Negotiation: Can present ideas and directions that lead others to action
  • Relationship Management: Able to build constructive and effective relationships with a broad and diverse group of business partners
  • People Management: Establish clear direction and provides an empowering and challenging environment that brings out the best in people
  • Project Planning: Create complex project workplans that define the cross-functional activities and resources required to successfully complete the initiative
  • Process Management: Can identify and articulate the processes and resources necessary to get things down efficiently and effectively
  • Systems Acumen: Experienced in systems implementations, from initial requirements through end-user rollout
  • Risk Management: Anticipate risks and identifies contingency plans and processes to prevent disruptions when risks occur
  • Results Oriented: Is passionate about achieving and tracking bottom-line business results
  • Possess strong organizational and time management skills
  • Demonstrates strong listening, written and oral communication skills
  • Bachelor's degree required; MBA or relevant Master's degree preferred
  • 5-10 years of work experience in apparel retail
  • 3-5 years of experience in planning, merchant, or inventory management roles
  • 2+ years of experience leading IM transformational change in one or more major specialty apparel retail companies or within a major consulting organization

Notice to applicants in San Francisco:Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


Old Navy is a global apparel and accessories brand that believes in the democracy of style, making high quality, must-have fashion essentials for the whole family, while delivering incredible value, and fun, unique store experiences. Old Navy opened its first store in 1994 in the United States and since has expanded its international presence with Company-operated stores in Canada, China, and Mexico, as well as franchise stores in seven countries. Customers can purchase Old Navy products globally in Company-operated and franchise stores and online.

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