New Hire Success Specialist, RnD Discovery

Recruiter
Shopify
Location
London, United Kingdom
Posted
28 Sep 2021
Closes
05 Oct 2021
Ref
597ccab1a371
Function
Technology
Level
Manager
The RnD Discovery team accelerates time to impact for new hires in R&D through a world-class onboarding experience focused on teaching product knowledge and discipline-specific technical depth.

We are looking for someone to join us as a New Hire Success Specialist. In this role, you'll be responsible for the success of new hires in technical roles through onboarding and as they transition onto their teams. You'll do this through:
  • Creating a strong and supportive learner community
  • Planning and hosting social events and engagement activities
  • Owning operations and logistics for a group of learners, including enrolment and scheduling
  • Tracking and reporting on new hire progress and building intervention plans when new hires are struggling to reach impact on the expected timeline

If you are passionate about creating exceptional learner experiences and communities, let's talk! We would love for you to join us to push boundaries as we define the future of technical onboarding at one of the world's fastest growing tech companies.

Responsibilities of this job will include:
Manage program operations for a group of up to 40 learners, including: program enrolment, scheduling, feedback collection, and tooling.
  • Plan and host social events and both synchronous and asynchronous engagement activities to create a strong and supportive learner community.
  • Track and report on the progress of new hires. Plan and deliver intervention plans to support new hires who are struggling.
  • Craft and maintain program communications, including writing communication products, maintaining documentation, and responding to learner inquiries.
  • Use data to identify struggling new hires and lead the effort to get them back on track, leveraging existing resources and playbooks.


Qualifications

Requirements:
  • Familiarity with best practices for program operations including operations and logistics, participant engagement, and program evaluation.
  • The ability to use both synchronous and asynchronous techniques and tools to create a strong and supportive learning community
  • The ability to thrive in an environment where experimentation is encouraged, and the confidence to execute on and champion those experiments.
  • Exceptional written and spoken communication skills with experience creating inclusive culture and supporting diverse learners.
  • Prior experience delivering programs remotely to distributed cohorts of participants.

Bonus Experience:
  • Experience supporting technical teams (engineering, data, UX, or product)
  • A background in event management, learning/teaching, or marketing/communications
  • Experience with learning technology and learning platforms
  • Prior experience successfully working in a remote or distributed environment


Application Timeline:

We know that applying to a new role takes time, and we really appreciate your submissions! We're looking forward to learning more about you. The application window will remain open throughMonday October 11th.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

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