Process Manager Content Production

28 Sep 2021
30 Dec 2021
Department: Zalando Lounge, Planning and Process Delivery
Reports to: Team Manager Content Solutions

Recruiter Name, Email: Monika Chojnowska,

As a Process Manager you are managing the coordination, strategic steering and on-site supervision of our fulfillment partner's content production team in close alignment with their dedicated Team Manager. You will play a key function at Zalando Lounge Content Solutions, overseeing the daily business planning and acting as a process owner. In collaboration with different stakeholders teams in Olsztynek and Berlin you will ensure operational excellence, solid reporting and enhanced quality. You will also be responsible to promote continuous improvement as well as to create and implement optimization approaches that advance our operations

  • Represent Zalando Lounge on-site and be the first point of contact for all topics connected with processes between us and our fulfilment partner
  • Ensure optimal utilization and smooth planning of our content production capacities, align the coordination of the daily production and apply different KPIs to your work to integrate and control appropriate measures
  • Align between forecast, actuals and production capacities
  • Improve processes and support cross-functional projects at procedural and strategic levels for a higher efficiency and improvement of KPI targets
  • Interface between content production in Berlin and Olsztynek

  • At least 3 years professional experience in a comparable position in operations focusing on production planning, process roll-out and process improvement
  • Good understanding of processes within creative production environment i.e campaigns, content creation
  • Expert in planning the workflow of internal teams
  • Analytical thinking: ability to analyze KPIs and take appropriate actions
  • Efficient working methods, strong organizational skills, solution orientation as well as flexibility
  • Clear communication skills both verbal and written to deal with various stakeholders in Polish and English (German would be a plus)
  • Very good MS Office knowledge, especially in MS Excel
  • Knowledge of a Business Process Management software will be a plus
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • A motivated and multinational team of experts to inspire and support you. There's no time for boredom at Zalando!
  • A detailed, fully compensated training. Furthermore, you can look forward to comprehensive on the job training and personal development opportunities in a rapidly growing company
  • Great salary as well as benefits. How about 40% discount on our online shop, free beverages and fruits, parties and team events to name just a few
  • A corporate culture where your skills are judged only by your results - our motto: every day is casual Friday

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando Lounge is an online shopping club for fashion and lifestyle products in 13 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impact and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail. Please complete your application in English.

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