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Lead Inbound Support (f/m/d)

Employer
Zalando
Location
Berlin
Closing date
9 Nov 2021

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Job Details

As the Lead Inbound Support (m/f/d) you are responsible for the Inbound Support Team that enables the inbound process of our suppliers. With your team you ensure flawless execution, solve escalations as well as requests of key suppliers and prioritize tasks across the team. You are responsible to improve important Supply Chain KPIs such as productivity and plan adherence as well as drive strategic initiatives in your domain.
WHERE YOUR EXPERTISE IS NEEDED
  • Ensure flawless execution of the daily tasks, plan workload and prioritize tasks for your team if required.
  • Closely monitor and manage your KPIs, ensure reporting is available on time, conduct root cause analysis and take ownership of actions in case escalation is needed.
  • Plan resources well ahead and ensure to recruit and onboard additional staff to cover for higher workload during peak periods.
  • Mentor your team and oversee their career development
  • Coordinate projects across internal (SCM, Category Management, Warehouses) and external (Suppliers) stakeholders
  • Drive or initiatives from idea/ concept to implementation/ rollout if required you pitch for support of our in-house TECH departments (e.g. Improve processes and implement best-practices to maximize reliability and efficiency)
WHAT WE’RE LOOKING FOR
  • Several years of professional experience in an operational environment e.g. supply chain or logistics with 3 years experience in leading teams
  • Hands on mentality and passion to drive daily operations in our inbound supply chain
  • Background in e-commerce or Lean Six Sigma is a plus
  • Fluency in German and good English
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary; 40% employee discount on zalando.de; discounts from external partners; office in the heart of Berlin; public transport discounts; municipality services; great IT equipment; flexible working times; additional holidays & volunteering time off; awesome parties and events; free beverages & fruits; diverse sports and health offerings
  • Mentoring; personal branding support; diverse career opportunities
  • An international team of experts to inspire you & learn from


We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT Zalando
Zalando is Europe’s leading online platform for fashion and lifestyle, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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