Manager, Sustainability

New York, New York, USA
01 Oct 2021
30 Dec 2021
As the Manager, Coach (Re)Loved (Sustainability), Coach, the individual in this newly created role will be responsible for the execution and optimization of all operational aspects of Coach (Re)Loved-Coach's circular fashion (recommerce) program aimed at keeping our products in use and out of landfills by creatively reimagining or recyling pre-loved items and giving them a second life. This manager will collaborate with cross-functional teams including design, repair workshop, retail operations, logistics, creative, finance, eCommerce and customer experience to achieve Coach (Re)Loved operational targets. They will also support the Coach Director of Sustainability as needed on the implementation and execution of other brand sustainability programs/projects.

The ideal candidate has experience in ecommerce or recommerce, supply chain, retail operations, and program/project management. They will also have a deep understanding of retail systems and workflows, and a passion for sustainability and implementing business models that reduce environmental impact and position Coach as a sustainability leader.

The successful individual will leverage their proficiency to...
- Support Coach Director of Sustainability in building and scaling Coach (Re)Loved-implementing program innovation, scaling profitable operations, and continually improving environment impact
- Drive cross-functional coordination across end-to-end operations of Coach (Re)Loved program-including customer takeback, design, production planning, product development, photography, logistics and sale readiness-to ensure seamless monthly execution and to meet operational targets and timelines
- Evaluate current processes, identify gaps and opportunities, and drive continuous improvement of business/operational processes to enable seamless execution and continued scaling of Coach (Re)Loved
- Ensure efficient communications across both internal and 3rd party partners
- Partner with IT and other cross-functional teams on technology enablement (including evolving existing systems and/or implementing new systems) required to automate workflows and efficiently scale Coach (Re)Loved
- Continually scan competitive recommerce market, understand evolving industry benchmarks and identify relevant best practices to integrate into Coach (Re)Loved strategies and processes
- Create and maintain KPI dashboards for sustainability, including customer and business metrics

The accomplished individual will possess...
- BA/BS degree or equivalent required
- 5 + years prior experience working in a sustainability, recommerce/ecommerce role and/or P&L/operations finance management in the retail/fashion industry or an equivalent combination of work and education experience
- Exceptional project management skills; adept at planning and managing complex cross-functional initiatives and solving problems to drive execution
- Demonstrated ability to effectively collaborate with and influence cross-functional partners at all levels
- Creative problem solver with strong business acumen and ability to innovate
- Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency
- Highly organized with attention to detail and accuracy
- Strong communication and presentation skills
- Team player with positive attitude, strong initiative and self-motivated drive
- Start-up experience a plus
- Management consulting experience a plus

Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach #LI-LH1 at

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