Supervisor - Heathrow

Recruiter
Burberry
Location
London, United Kingdom
Posted
02 Oct 2021
Closes
29 Oct 2021
Ref
148360-en_GB
Function
Retail
Level
Manager
INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for - world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

We are looking for a Supervisor to join our Store in Heathrow Airport.

Through your passion for the brand and product you will be responsible for the daily floor supervision of sales team ensuring great customer experiences, driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client, improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
  • Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
  • Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures


PERSONAL PROFILE

  • Previous supervisory or management experience in fashion retail sales, preferably in a luxury environment
  • Advanced knowledge of POS system, previous experience with Apple mobile devices and comfortable with the use of digital tools.
  • Genuine interest and love for fashion and styling, knowledge of current trends
  • Excellent customer service and interpersonal skills, team player
  • Organised, able to multi task and problem solve while working with pace


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

#LI-LT1

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||

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