Sales Manager - Regent Street

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are currently looking for a Sales Manager to join our Regent Street Flagship Store.

You will be reporting to a Department Manager to drive category performance with supervision of a team of around 10 Sales Associates to ensure great customer experiences, driving sales goal attainment and providing real-time performance coaching.

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for - world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

RESPONSIBILITIES

• Lead a high performing customer facing and service orientated team in order to achieve sales goals and KPIs
  
• Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
  

• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  
• Drive partnership on the selling floor between sales associates, specialists, stock and operations team
  
• Working closely with the Department Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
  
• Partner with Department Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates
  
• Resolve difficult customer issues and escalate to management when necessary
  
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
  
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
  

PERSONAL PROFILE

• Previous experience in a managerial role in Luxury driving a department's sales and profitability while maintaining exceptional customer service standards
  
• Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
  
• Able to use a fluent and professional dialogue with clients and staffs
  

• Previous experience with Apple mobile devices and comfortable with the use of digital tools
  
• Advanced knowledge of POS system
  

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||