US eCommerce Operations/Projects Intern

Hugo Boss
New York City, New York, USA
05 Oct 2021
06 Nov 2021
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As diverse as we are at HUGO BOSS, we all share a common goal: to inspire people through our work. In this role, you will have the opportunity to be yourself and to contribute your ideas and your creativity - because, to create something extraordinary, we must explore new paths together. Join our team and discover how you can shape your own future at HUGO BOSS!

US eCommerce Operations/Projects Intern
HUGO BOSS Fashions, Inc. | New York City | United States | Part-time

The Ecommerce Operations Intern will have the opportunity to make a true impact within a growing organization and team and gain valuable knowledge and insight into many areas of our digital business (directly operated sites servicing US/Canada/Mexico, as well as concession/drop ship retail partners).

Ecommerce Operations areas of responsibility/areas include: Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience. The Ecommerce Operations Intern will also play a role in department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting.

- Must be able to work on location ~20-24 hours per week

- Rate: $15/hr

- This position is not eligible for relocation

What you can expect:
  • Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
  • Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
  • Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
  • Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
  • Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
  • Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
  • Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
  • Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
  • Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
  • Support in workshops and meetings

Your profile:
  • Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
  • Detail oriented and strong communication skills
  • Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
  • Experience working in SAP is a plus
  • Studying a related field
  • Interest in ecommerce industry
  • Spanish or French proficiency a plus
  • Available to commit to work ~20 hours per week, in person, for a full semester

Your benefits:

  • Potentially eligible for school credit
  • Fun and collaborative work environment
  • Generous employee discount

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