Ecommerce Customer Service Representative

Recruiter
Self-Portrait
Location
London (Central), London (Greater)
Salary
Up to 22,000 per annum + bonus
Posted
05 Oct 2021
Closes
03 Nov 2021
Ref
We are looking for highly motivated and enthusiast
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Responsibilities:

  • Handling incoming calls dealing with customers.
  • Organising returns/ replacement.
  • Handling emails and queries from customers.
  • Communicating with warehouse manager regarding stocks and delivery.
  • Ability to work with couriers’ platforms on booking shipments, track order to ensure smooth delivery.
  • Working with online software Magento.
  • Work with all currency on all sites.
  • Process ecommerce returns in line with the company policy.
  • Excellent time management and ability to multitask.
  • Data entry with efficiency and accuracy.
  • Ability to build positive working relationships, both internally and externally.
  • Process sales orders, raising invoices, posting receipt, return and credit notes.
  • Updating files for Magento.
  • Fluent in other languages would be great.
  • Highly organised, strong admin and record keeping.

Essential Skills
- Target-driven, hard worker; being able to make the "extra mile";
- 1+ years’ experience in B2B sales experience, preferably in fashion retail;
- London Based
- Basic accounting knowledge;
- Excellent telephone and face-to-face manner, with outstanding objection handling skills.

Additional competitive skills (optional):
- Graduate in Marketing, Accounting, Business or similar field;
- Proficient in a second or more languages