Customer Service Associate
- Employer
- RE/DONE
- Location
- Los Angeles, California
- Closing date
- 5 Nov 2021
View more
- Function
- Customer Service
- Level
- Entry Level / Assistant
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Customer Service Associate Job Responsibilities:
• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service
processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and
responses; gathering and researching information; assembling and forwarding information; verifying
customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and
service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as
needed.
Customer Service Associate Skills:
• Product knowledge
• Informing others
• Data entry skills
• Organization
• Analyzing information
• Verbal communication
• Reporting skills
• Managing processes
• Customer focus
• General consulting skills
• Multi-tasking
Skills/Qualifications:
• At least 5 to 7 years in customer service, logistics and sales support in the apparel
environment
• Strong detail background in supply chain process evaluation and implementation
• Time management, good judgment and ability to manage multiple priorities/deadlines with a
positive can-do attitude and attention to details
• Organized and able to multitask
• Excellent interpersonal skills supporting a team environment
• Ability to recognize and react to changing work demands
• Ability to demonstrate proactive problems solving skills
• Ability to provide feedback
• Demonstrates ability in managing shipping forecasting & distribution execution across a
variety of sources.
• Analytical, computer skills and know-how ability to obtain information from systems
• Honest and forthright individual who is flexible, coachable, upfront and direct with direct
reports, peers and management
• Commitment to company vision/value/brand
Job description subject to change due to business needs
Company
RE/DONE is a movement to restore individuality to the luxury fashion space, a movement to keep American heritage brands relevant, and a movement to create sustainable and mindful fashion.
Launched in July of 2014 by industry veterans, Sean Barron and Jamie Mazur, RE/DONE is the first luxury label that was born online. RE/DONE started with a simple idea of taking the old and making it new again. This concept is present in everything RE/DONE does from up-cycling vintage product to reimagining iconic American heritage brands and pieces for today’s fashion community.
RE/DONE’s original product is reconstructed vintage Levi’s. To wear RE/DONE | Levi’s is to wear an American icon. Each RE/DONE | Levi’s is one-of-a-kind, hand-made and sustainably produced.
RE/DONE next expanded its product offering with the RE/DONE | Hanes partnership. RE/DONE | Hanes tee shirts show the evolution of the style through fashion’s most influential decades. The fabric has been reverse engineered by the RE/DONE tee to create a new and authentic version of vintage Hanes fabric.
In 2016, RE/DONE took its extensive knowledge of vintage fashion and launched RE/DONE | Originals, a line of vintage inspired pieces including denim, tees, sweats and leather. RE/DONE will continue to bring up-cycled vintage and new product to the fashion community.
Iconic. Sustainable. Individual.
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