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Customer Service Associate

Employer
RE/DONE
Location
Los Angeles, California
Closing date
5 Nov 2021

View more

Function
Customer Service
Level
Entry Level / Assistant
Contract Type
Permanent
Hours
Full Time

Job Details

Customer Service Associate Job Responsibilities:

•     Maintains customer relationship by responding to inquiries; documenting actions.
•     Prepares for customer inquiries by studying products, services, and customer service 
processes.
•     Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and 
responses; gathering and researching information; assembling and forwarding information; verifying 
customer’s understanding of information and answer.
•     Records customer inquiries by documenting inquiry and response in customers’ accounts.
•     Improves quality service by recommending improved processes; identifying new product and 
service applications.
•     Updates job knowledge by participating in educational opportunities.
•     Accomplishes customer service and organization mission by completing related results as 
needed.

Customer Service Associate Skills:
•     Product knowledge
•     Informing others
•     Data entry skills
•     Organization
•     Analyzing information
•     Verbal communication
•     Reporting skills
•     Managing processes
•     Customer focus
•     General consulting skills
•     Multi-tasking

Skills/Qualifications:
•     At least 5 to 7 years in customer service, logistics and sales support in the apparel 
environment
•     Strong detail background in supply chain process evaluation and implementation
•     Time management, good judgment and ability to manage multiple priorities/deadlines with a 
positive can-do attitude and attention to details
•     Organized and able to multitask
•     Excellent interpersonal skills supporting a team environment
•     Ability to recognize and react to changing work demands
•     Ability to demonstrate proactive problems solving skills
•     Ability to provide feedback
•     Demonstrates ability in managing shipping forecasting & distribution execution across a 
variety of sources.
•     Analytical, computer skills and know-how ability to obtain information from systems
•     Honest and forthright individual who is flexible, coachable, upfront and direct with direct 
reports, peers and management
•     Commitment to company vision/value/brand


Job description subject to change due to business needs
 

Company

RE/DONE is a movement to restore individuality to the luxury fashion space, a movement to keep American heritage brands relevant, and a movement to create sustainable and mindful fashion.

Launched in July of 2014 by industry veterans, Sean Barron and Jamie Mazur, RE/DONE is the first luxury label that was born online. RE/DONE started with a simple idea of taking the old and making it new again. This concept is present in everything RE/DONE does from up-cycling vintage product to reimagining iconic American heritage brands and pieces for today’s fashion community.

RE/DONE’s original product is reconstructed vintage Levi’s. To wear RE/DONE | Levi’s is to wear an American icon. Each RE/DONE | Levi’s is one-of-a-kind, hand-made and sustainably produced.

RE/DONE next expanded its product offering with the RE/DONE | Hanes partnership. RE/DONE | Hanes tee shirts show the evolution of the style through fashion’s most influential decades. The fabric has been reverse engineered by the RE/DONE tee to create a new and authentic version of vintage Hanes fabric.

In 2016, RE/DONE took its extensive knowledge of vintage fashion and launched RE/DONE | Originals, a line of vintage inspired pieces including denim, tees, sweats and leather. RE/DONE will continue to bring up-cycled vintage and new product to the fashion community.

Iconic. Sustainable. Individual.

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