IS&T Salesforce Specialist

Location
London
Posted
05 Oct 2021
Closes
25 Dec 2021
Ref
R745
Function
Marketing
Level
Manager
Hours
Full Time
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

IS&T Salesforce Specialist

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

Reporting into the IS&T Retail Manager, the IS&T Salesforce Specialist oversee the technical activities related to the Salesforce platform, primarily including coordination and setup of new functionalities with CRM (Service & Marketing cloud) but also collaborating on personalisation for E-Commerce.

Your Mission:
  • Collates business requirements from CRM & Digital business users and coordinates activities to identify proper solutions with IS&T Integration Manager.
  • Coordinates and controls new/open requests in order to grant an appropriate service to users without exceeding agreed contractual terms with Retail/Digital Suppliers.
  • Coordinate Level 1 and Level 2 support on Salesforce SC, MC, CC modules.
  • Collaborate with colleagues in Tech, Architecture, Operations and Retail in managing the release in "production environment" of changes approved, after technical validation and users tests.
  • Facilitates Salesforce training to related users.
  • Releases documentation in terms of User Guides and Quick Hints.
  • Maps/integrates new software in the system landscape to improve the knowledge of Business Users in using the Retail/Digital systems.
  • Cooperates constantly with the IS&T Retail Specialist, in order to keep the back-end systems aligned technically about CRM & Retail & E-Commerce processes, in an Omni-Channel direction.
  • Collaborates with IS&T Integration team to identify proper system solutions based on gathered business requirements and grant a proper integration with Salesforce.
  • Oversees the supervision of evolutionary and maintenance activities delivered suppliers/partners engaged for supporting CRM and E-Commerce.
  • Cooperates with LVMH competence centres on Salesforce to get insights on technical implementation strategy and best practices.
  • Acts as system administrator of the overall Salesforce platform.


Your Talent:
  • Good technical and functional knowledge on Salesforce SC, MC, CC
  • Full knowledge of Retail, CRM and E-Commerce processes, and application with related systems
  • Ability to work effectively in a team; problem solve; solve Troubleshooting queries


Systems and Essentials:
  • 3+ years in similar role in a fast paced Retail/Fashion company
  • 1+ year in System Administration on Salesforce
  • English - fluent, mother-tongue or advanced
  • Italian - advantageous, although not essential


At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. Where people can work to their maximum potential by offering equal opportunities for growth and fair pay. For us, it is about appreciating what is different in others and also what we have in common. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
  • Up to 50% discount on Stella McCartney products
  • Exclusive staff sales and sample sales - Including other LVMH brands
  • Matched pension contribution up to 6%
  • Extensive private medical and critical illness insurance, as well as life assurance
  • Annual Health Screening
  • Annual Leave Shop where employees can buy or sell annual leave
  • Flexible working/core hours
  • Enchanced Maternity/paternity packages
  • Matched Give as You Earn charity scheme
  • Fitness membership (Classpass credits) and onsite yoga
  • Volunteer and Birthday leave
  • Health cash plan
  • Financial wellbeing program
  • Physical and Mental Wellbeing Support Services
  • Employee referral bonus


Optional/ Paid Benefits

Childcare vouchers, season ticket loan, cycle to work scheme, tech scheme, travel and dental insurance and more.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

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