Commercial Operations Manager

London (Central), London (Greater) (GB)
Bonus + Benefits
07 Oct 2021
07 Nov 2021
Contract Type
Full Time

About Genflow

Genflow helps creators become entrepreneurs. We started in 2016 and since have become one of the leading creator platforms in the world. We do this in a way that has never been done before by giving them a 360 experience through leveraging our platform, infrastructure, team and experience all in one place. 

We do everything in house and we have helped some of the biggest creators launch their own brands whether that’s DTC brands (cosmetics, fashion or fitness etc) or their own digital brands (mobile apps, courses, membership clubs, gated content) or traditional talent management. 

With over 100 clients around the world, a team of 90+, international warehouses and offices we are now entering a real growth phase as a company (raised $11m Jan 2021) and looking to add the best people in the world to join us.

Our vision is to help anyone become a creator.

About the role of Commercial Operations Manager

After a record breaking 12 months launching some of the best known influencer brands out there, we are now looking for a commercial operations manager to join our team and take responsibility for delivery of launches and commercial activity across our portfolio of brands and businesses. This role reports directly to the Chief Brand Officer, and sits within the brand team, the area of the business responsible for the launch, management and growth of our portfolio of brands. 

This role requires some seriously hot project management skills, a sharp commercial mindset, and a razor sharp eye for detailed execution. It would suit someone who is looking to really accelerate their career at an award winning startup that’s experiencing extraordinary growth. This is a high profile role and central to Genflow’s ability to deliver against its ambitious growth plans as we continue to scale as a business. 

Your responsibilities as Genflow’s Commercial Operations Manager will include:

  • Project managing the delivery of all commercial activity across the portfolio - eg. new brand launches, product collection launches, new digital content releases etc. 
  • Working across the brand, technology, digital product management and physical product development teams to ensure the on time delivery of all our commercial activities 
  • Lead the planning process for all upcoming commercial activity and launches
  • Work with the relevant teams to put plans in place for each project and coordinate those plans across the business 
  • Support the business in planning and prioritising resource to deliver the plan successfully
  • Design and deliver project roadmaps to plan out the delivery of all projects and activities, and keeping the team accountable to this on a daily basis. 
  • Ensure communication of project status and progress to the leadership team on a daily basis 
  • Identify and resolve potential risks and issues, proactively problem solving cross functionally in a collaborative and efficient manner 

About you

  • You’re structured and organised in your project management approach to ensure competing priorities and deadlines are fulfilled
  • You are comfortable working quickly across multiple brands and projects at the same time, and get a genuine thrill from working at pace with a team of highly talented and driven people
  • You have previous extensive experience project managing a portfolio of brands / projects, either in a PMO style roll or as a project manager or a commercially-driven delivery manager 
  • You are very comfortable with web and app technology development and their processes
  • You understand social media and how the key platforms and successful social media marketing strategies achieve growth 
  • You are commercially minded and lean on this to prioritise tasks and delivery of those across the business. 
  • You understand and appreciate the power of the audience first approach to brand building, and the enormous potential that the creator economy represents
  • You are on trend and up to date with your understanding of the creator economy  industry and audience - you understand the digital and content trends amongst Gen-Z and Millennial audiences, and have an intuitive understanding of what type of user experience, marketing and activation achieve success
  • You know how to work effectively with other people to get things done and done at pace
  • You are a contingency planner and take a problem solving approach to achieve resolutions
  • You take pride in achieving a high quality of  work and recognise the value of meeting deadlines and achieving targets 
  • You seek enjoyment and fulfilment within the energy, ambition and dynamic that comes with working in fast growing start ups

What it’s like working here

We are an incredibly talented team, assembled with experts from across various industries and specialisms. Genflow has achieved a lot of commercial success in a short space of time, culminating in our most recent round of investment in early 2021. We are intense, focussed and most importantly we are winners. If you want to be part of a business and culture that will push you to achieve career defining skills and goals whilst truly defining consumer behaviour, then come join us.   

Small Teams & Real Ownership

Work in small, multi-disciplinary teams. You won't be constantly moved around teams and your team will usually focus on a specific set of creators, allowing you real ownership of your work. We're proud of the close and friendly culture in our team and do our best to support this with team drinks, meals, and more.

The Best Tech, London Offices & Remote Options

We work with the latest and best technology available. Our team is constantly exploring new ways to improve the way we work through software and you'll get the latest Mac hardware when you start. We have offices in Central London which you're welcome to use and are open to primarily/fully remote options too.

Private Healthcare, Coaching & Birthday Leave

All employees have access to regular professional coaching sessions, which can be used for professional development or personal support. We also have private care available to all employees, including mental health support. Finally, you'll also get your birthday off, in addition to your usual annual leave.


Your Own PC/Mac set up

Unlimited Holidays

Corporate Gym Discounts

Private Health Care

WFH/ Remote Policy

Your Team Events

Company wide events

Free products

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