Lead Key Account Manager - ZFS (all genders)

07 Oct 2021
15 Aug 2022
Zalando Fulfillment Solutions is Zalando’s innovative online platform logistic service, connecting customers and brands across 17 markets. We develop logistic solutions for our +1,500 fashion brands helping them to bring head-to-toe fashion to more than 23 million active customers.

As a Lead Key Account Manager (w/m/d) - you would be responsible for monitoring and handling the most important client accounts of Zalando Fulfillment Solutions. You will also bring in new business from existing clients and you will develop new relationships with potential clients.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
  • Develop a strong team and promote a positive and professional team environment that fosters trust, integrity, and superior performance standards
  • Identify, support and coach individual needs of the team and focus on growing future talents while providing regular feedback on the performance of the team to ensure their development - monitor your team's performance against their targets for growth, turnover, profit and project outcome
  • Participate in attracting, recruiting and onboarding a high performing team
  • Develop international strategic brand and retailer partners and enhance partner engagement mindset, with the purpose of building long lasting relationships
  • Lead the execution of clienteling activities, trigger commercial, ops and tech improvements with you team, developing actions to reach clear goal and KPIs
  • Help our Key Accounts navigate the Zalando platform and define superior solutions to boost our joint business and drive sales, also coordinating with adjacent departments, e.g., for Partner Program, Lounge, Marketing, Category Management or Consumer Insights
  • Drive continuous development of the Key Account function within Zalando, also leading projects or project modules together with Senior Management - organize documentations, tools and processes for the team to ensure effective reporting and communication with internal and external stakeholders

  • University degree in the field of business administration, supply chain management, logistics or economics
  • 5+ years of relevant professional experience as Key Account Manager for leading logistic and/or e-commerce B2B/B2C service providers is obligatory. Experience gained at leading Third Party Logistic Providers
  • Passion for sales and building business relationships and a strong proactive working attitude. Pragmatic and structured in your communication.
  • Excellent level in English communication skills (verbal and written). Working with MS Office (Excel, PowerPoint) and Google Suite are part of your daily routine
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

#CustomerFulfillment #hotjobs

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