CRM Data Analyst

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a Data Analyst to join our CRM team

About the role

As a CRM Data Analyst in the CRM Analytics team, you will join a cross-functional team and contribute to boost customer engagement and retention in a scalable way.

You will provide customer reporting and analysis on how to better interact with our buyers and sellers in order to meet our growth targets, and drive insight from our marketing campaigns.

Your main focus will be working on the whole lifecycle (onboarding, engagement & conversion, reactivation topics). Therefore you will interact with a range of stakeholders from the CRM and the international teams and translate their business questions into meaningful analytics - combining marketing and technical understanding.

Your experience with CRM analytics and related technologies, together with your communication and organizational skills will have a big impact on the company's performance.

The successful candidate will be comfortable with challenges, with strong attention to detail, and the ability to adapt to a fast-changing environment.

What you'll be doing

• Explore and analyze the full lifecycle of the user to provide opportunities for the business
• You will work closely with a wide range of stakeholders from CRM and regions teams, and translate their business questions into meaningful analytics - combining marketing and technical understanding
• Your work will span across creating ad-hoc insights, reporting & visualization, streamlining analysis processes, and setting up and maintaining reporting and monitoring
• Develop performance reports/dashboards for CRM channels/campaigns/segmentations
• Help with ad-hoc requests (data bugs, marketing initiatives, segments, analyses, etc.)
• Analyze CRM campaigns performance to improve the effectiveness of our campaigns and provide actionable recommendations for optimization
• Collaborate with data scientists to develop advanced user churn and LTV models

Who you are

• 3-5 years of experience in analytical / BI or similar work (experience in CRM and lifecycle analysis - advantage)
• A degree in Economics, Finance, Statistics, Mathematics, Business Analytics, or similar quantitative discipline
• You are experienced with CRM-related data and technologies such as App analytics and tracking, AB testing, and campaign analytics.
• Experience with Braze is a plus
• Scripting experience (e.g. SQL) and experience with dashboarding tools (e.g. Looker, Tableau, etc.) Experience with Python (in particular Pandas) is a plus.
• You are Business-oriented & results-driven with the ability to generate insights & action plans from data analysis
• Advantage: Previous experience with CRM/Marketing Analytics/customer/user segmentation modeling
• Advantage: Strong knowledge in statistical models, regression analyses
• Fluency in English
• Enjoy working as a team player and share knowledge
• Passion for e-commerce or the fashion industry is a plus

What we offer

• A meaningful job with an impact on the way people consume fashion, to cut down waste, because we save the planet, our way
• The possibility to work remotely 50% of your time!
• The opportunity to grow in a booming French-born scale up
• The possibility to work with an international team with + 40 nationalities.
• 15 hours to help Project - reinforce your activist journey and volunteer for an association!
• The chance to join our Diversity and Inclusion Taskforce to foster a better working environment.
• Cool office with a great coffee, yoga classes.
• A bi-weekly Town Hall to share the updates on the projects.
• An attractive salary and bonus scheme with various benefits (meal vouchers, health insurance, ...).
• And if you move to Paris for us, we will take care of your relocation and visa sponsorship for you and your family !

Next step

If you are ready to join our fast-paced company, apply below : upload your resume in English and answer our questions ! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people's wardrobes?

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in Tourcoing, New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.