IBM Sterling OMS E-Commerce Operations Engineer

North Bergen, New Jersey, USA
09 Oct 2021
11 Nov 2021
This role will be part of a new team created purely to maximize the effectiveness and functionality of our expanding slate of web presences. It's a small, cross-functional team of experts who will monitor and collaborate on ways to improve our sites in every way. This role will be the expert in the IBM Sterling OMS space for this very visible team.

The accomplished individual will possess

- Demonstrated ability architecting multi-tenant platforms, across a variety of Sterling OMS implementations.
- Exposure to trending front end technologies to improve user experience for Store and Call center associates and emerging IBM Supply Chain products (e.g. IV, Watson Order Optimizer, Supply Chain Insights, Business User Controls) that will fit the technology landscape
- In-depth experience with Core Order management modules - DOM, GIV, SC, Platform, Payments, COM and SOM
- Familiarity with enterprise platforms: SAP, Demandware/SFCC, POS, ESB, CRM, Analytics etc.
- Deep understanding of Integration concepts (REST, SOAP, Batch, SFTP, API Gateways)
- Prior development experience in Javascript (Node.js, React, and Angular.js), Java, SQL, XML, JSON, micro-services etc.
- Exposure to PII & PCI security , compliance policies
- Working experience with Jira, Confluence, GitHub, BitBucket
- Experience working in a fashion / multi-brand environment
- Experience with hosted solutions on the Cloud / IBM Cloud on Commerce

An outstanding professional will have...

- Minimum 5 years of IBM Sterling Order Management Architecture multi-implementation experience
- Agile Scrum implementation methodology
- Ability to lead, direct and challenge teams in process, methods and approach
- Strong understanding of Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems
- Ability to multi task and successfully function in a fast-paced, deadline-driven environment
- Communicateeffectivelyto IT management as well as business area experts with skills such as empathetic and active listening, and clearly articulate solutions
- Bachelor's degree in Computer Science, MIS, Business or a related field

If you join us in this role, your title will be Support Engineer, Unified Commerce Operations, but this is not an external customer-facing role. This is an internal, cross-functional expert in end-to-end operations and solutioning for our various e-commerce systems.

Our Competencies for All Employees

- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-RE1 Visit Tapestry, Inc. at

Similar jobs

More searches like this

Similar jobs