Part-Time Tailor Shop Coordinator

New York, New York, United States
12 Oct 2021
08 Dec 2021
Part Time
Why Join Us
The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

As a part-time Tailor Shop Coordinator for Zegna, you will play a key role within the Retail Flagship Boutique; providing excellent customer service to all customers and internal associates within the assigned store location, with emphasis on systems, communication and practices which maximize an efficient flow of product in and out of the tailor shop.
The core responsibilities of this position include, but are not limited to, the following:

  • Provides superior customer service to all clients during the check out process and whenever else is needed such as inquiries about alterations or repairs
  • Greets all customers with warmth and hospitality, fielding phone calls in a warm and pleasant tone, directing calls to the appropriate party.
  • Is proactive in ensuring the needs of all customers in the store are met, works in collaboration with colleagues to create a seamless experience
  • Enter alterations and repairs tickets into TSM in a timely manner, providing updates to the team when there are changes to the queue promise date.
  • Maintains accountability for store inventories by vigilantly reporting any live merchandise found in tailor shop
  • Maintains integrity of alteration forms submitted by the sales team - communicating unclear or missing information to the CA and management
  • Partner with head tailor, communicating supply needs to ops manager.
  • Works within a pre-set budget, partnering with management to ensure budgeted external mending costs are not exceeded
  • Monitor finished alterations for quality control, immediately reporting quality issues to management and a head tailor
  • Finish items - lint roll, check for hanging threads, etc. before preparing item to be picked up by stock team
  • Maintain communication with management and vendors regarding need to send queue overflow to be completed externally
  • Distribute daily work (alterations to be completed) to each tailor, communicating specials/rushes

  • Must have a proven track record of exceptional customer service to clients, luxury retail environment preferred
  • Must be analytical and detail oriented
  • Must possess excellent communication and interpersonal skills
  • Ability to problem solve and multi-task
  • Self-starter and a team player

Ermenegildo Zegna Corp. is an equal opportunity employer and offers a competitive salary and an attractive benefits package. We offer our employees opportunities for career advancement and invite you to develop your career with us.

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