Intern Customer Experience (f/m/d)

Recruiter
Mytheresa
Location
Munich (Stadt), Bayern (DE)
Posted
14 Oct 2021
Closes
14 Nov 2021
Function
Ecommerce
Level
Intern

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

The customer experience team listens to our customers and takes charge of all feedback we receive, implementing a 360° feedback cycle that works to consistently improve our services and create a memorable shopping experience for our valued customers.

To support our international team we are currently searching for a full-time employee as Intern Customer Experience (f/m/d) based in our office in Aschheim.

 

YOUR RESPONSIBILITIES:

 

  • Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry

  • Support of the Customer Experience team by various projects and ongoing tasks

  • Set up and conduct customer surveys with our internal research tool

  • Create presentations of customer insights on a regular basis

  • Manage smaller projects

 

YOUR QUALIFICATIONS:

 

  • Advanced studies in economics, business or marketing

  • Affinity for E-Commerce and Customer Centric Marketing

  • Analytical, very good Excel and advanced Powerpoint skills

  • Distinct organizing ability, independence and team player mentality

  • Quick apprehension, proactivity and a hands-on mentality

  • Attention to details and willingness to take over responsibilities

  • Very good written and oral English skills, German is a plus

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

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