MENSWEAR SUPERVISOR

Recruiter
Goodhood
Location
London (Central), London (Greater) (GB)
Posted
12 Oct 2021
Closes
12 Nov 2021
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

MENSWEAR SUPERVISOR
KEY RESPONSIBILITES:
SALES TEAM AND ACHIEVING TARGETS

  • Lead the way in driving sales within the menswear department, ensuring sales targets and KPIs are regularly achieved

  • Report to the store management team daily with feedback about department performance

  • Participate with the management of store staff, acting as a professional point of contact at all times

  • Address problems with work quality, issues between employees and other concerns in an effective, timely manner

  • Monitor sales information and act accordingly to achieve sales targets and individual KPIs

  • Oversee all staff are briefed and aware of daily and weekly sales targets

  • Delegate roles and responsibilities daily to shop staff

  • Inform staff of any new menswear product information

  • Be responsible for taking payments correctly at till points and cashing up daily

  • Send a daily sales report to seniors

  • Ensure a handover is communicated to management in your absence TRAINING AND CUSTOMER SERVICE

  • After a staff member has passed their 3-month probation period, ensure all relevant POS training is completed

  • Ensure staff are delivering high levels of excellent customer service

  • Participate and contribute to Goodhood shop staff team training sessions

  • Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to

    the team

  • Organise brand trainings and master classes for the store team both internally and

    externally

  • Liaise with brands on gifting and incentives for store staff

  • Deal with any customer complaints and issues

  • Deal with customer returns and contact brands to organise faulty items to be repaired

    or replaced, ensuring the customer is kept up to date on the situation

    SHOP FLOOR AND STANDARDS

  • Daily upkeep and standards walk around the store to rectify any issues

  • Ensure visual merchandising is kept to the Goodhood standard

  • Ensure shop floor is clean and tidy daily at all times without exception

  • Make sure the shop fixtures and fittings are in working order and immaculate

  • Ensure new product is on the shop floor and communicate with the warehouse where

    product is

needed

  • Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor

  • Liaise with warehouse regarding missing stock and stock replenishment

  • Check products are priced correctly, and security tagged

  • Ensure stock is replenished and the shop floor is fully stocked

  • Set a professional standard at all times

    PROFILE

  • Minimum 1 years’ experience in a retail supervisor/manager role

  • A comprehensive knowledge of our menswear brands and products

  • Proven ability to drive sales and KPIs

  • An understanding of the products and culture of Goodhood

  • Experience with WMS and inventory software is preferred

  • Excellent social and interpersonal communication skills

  • Proactive and confident in decision making and resolving customer issues

  • Able to organise and delegate tasks

  • Experience using Microsoft Suite