Client Specialist

Location
New York City, New York (US)
Posted
12 Oct 2021
Closes
12 Nov 2021
Contract Type
Permanent
Hours
Full Time

The ideal candidate will be responsible for growing the Direct to Consumer business at Danielle Frankel. S/he will own client interaction within the NYC atelier, oversee pre-sale client communication, and oversee customer service.

Responsibilities:

  • Host all studio bridal consultations from start to finish providing superior customer service from booking through follow up and closing
  • Act as the liaison between brides and production by communicating with current and perspective brides regarding fittings, appointments, payments, shipments, and general inquiries
  • Keep track of shared calendar paying special attention to wedding dates, fittings for out of town brides, production timelines, among others
  • Manage front desk phone and assist with administrative tasks

Qualifications:

  • 2-5 years of relevant experience
  • Polished and articulate
  • Luxury retail background¬†and ability to work in a fast paced environment
  • Passionate about fashion and the bridal industry

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