Senior Product Operations Manager, Growth (Remote, Americas)

13 Oct 2021
22 Oct 2021
  • Providing visibility into what product teams are working on, timelines, and risks so leadership, key stakeholders and the rest of Shopify know what's shipping, by when, and for whom.
  • Owning the rituals for alignment, accountability and feedback, and drive their rhythm.
  • Supporting roadmapping, resourcing and investment planning decisions for the team.
  • Building robust tools, practices and workflows to accelerate teams and improve collaboration.
  • Ensuring the right people are involved in the right projects at the right time.
  • Identifying and escalating risks across dozens of projects without being deeply involved in any.
  • Building a culture of transparency, where we share issues openly and celebrate successes together. It's important to share learnings as much as we share wins.
  • Creating and sharing content for collective clarity on purpose, priorities and progress.
  • Developing a deep understanding of how teams work and what's in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make merchants successful.
  • Contributing expertise to refine the product operations craft and grow its impact.
  • Collaborating with frontline teams, Data and Research to disseminate insights leading to data-informed product development.


You'll need to have:
  • Created order out of chaos by asking tough questions and communicating clearly.
  • An ability to develop and iterate on minimum viable processes, and influence team behaviours to facilitate collaboration at scale without compromising on speed, trust, and flexibility
  • A combination of technical depth and an eye for business to help teams make decisions.
  • A can-do attitude; You will roll up your sleeves and get things done, while thinking in systems.
  • Shown an entrepreneurial mindset to deliver impact in ambiguous environments.
  • Built empathy and high trust relationships across teams.
  • Experience working in operations, process improvement and/or program management.
  • Experience working with cross-functional teams and stakeholders at all levels.
  • A natural talent for communication and driving behaviour via indirect leadership.
  • Product management life cycle experience while working with technical and non-technical teams(Engineering, UX, Data, Support, Finance, external vendors, etc) .

It'd be great if you also had:
  • Experience in a Growth organization where product and marketing work closely together.
  • Background in engineering and/or product management is a plus.
  • Strong knowledge of project management methodologies (e.g. agile, waterfall).
  • Experience working in the tech space, consultancy or another high-pace industry - it's important to understand our platform and the products we deliver.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process