Customer Service Representative

Location
Canada
Posted
13 Oct 2021
Closes
13 Nov 2021
Function
Customer Service
Contract Type
Contract
Hours
Full Time

Moose Knuckles is looking for Temporary Customer Service Representatives to be part of our growing seasonal team, offering a variety of shifts.  

Some of What You’ll Do: 

  • Manage calls, emails and chat in a timely, friendly and effective manner 
  • Identify and assess customers’ needs to reach solutions and achieve satisfaction 
  • Keep records of communication with customers and records of transactions 
  • Communicate and coordinate with internal departments when necessary 
  • Manage and distribute Return Authorization numbers 

Some of What You’ll Need: 

  • Minimum 2 years of previous experience in customer service, with proven conflict resolution skills 
  • Excellent communication and written skills in English, professional French a plus
  • Proficiency in other languages an asset 
  • Knowledge of Momentis and Zendesk an asset

Some of Who You Are:

  • Comfortable with learning new software’s 
  • Excellent phone and people skills 
  • Dynamic, organized and detail oriented