Front of House Lead Receptionist

Recruiter
Paul Smith
Location
London (Central), London (Greater) (GB)
Posted
14 Oct 2021
Closes
28 Oct 2021
Ref
002073
Function
Administration
Contract Type
Permanent
Hours
Full Time

Hold the lead role in our London Head Office Reception team of two members. Taking prime responsibility for all functions and providing a professional, welcoming & efficient reception service to all users. 

If you like the sound of what you’ve read so far, find out more about our company culture and the benefits we can offer you. 

Responsibilities:
• Answering incoming calls courteously and efficiently using our Cisco switchboard system, screening incoming calls and taking messages and ensuring said messages are delivered to the appropriate persons.
• Act as a first point of contact for all visitors, offering refreshments and informing the relevant staff member of their guests’ arrivals. 
• Monitor the visitor’s book and to be aware of the locations of all visitors to the building from security and health & safety aspect and ensuring the reception area is clean, tidy and presentable at all times.
• Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed. 
• Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback. 
• Booking meeting rooms, maintaining the meeting room diary and providing refreshments for meetings as and when required.
• Sorting and distributing mail; ensure all out-going mail is collected, sorted and franked ready for collection at the allocated time and any parcels are signed for. Book any courier requests, ensuring accurate tracking updates and completion check off.
• Ensure all stationary items, cleaning consumables and office refreshments are well stocked and regularly replenished throughout the day.
• Carry out scheduled Health and Safety procedures including but not limited to; emergency lighting tests, fire alarm tests, legionella tests and ensure necessary records are kept up to date at all times.

Essential Experience and Skills Required: 
• Advanced user of Microsoft Office 365.
• Competent in use of switchboards. 
• A minimum of 2 years' experience undertaking Reception duties, including managing meeting room calendars and incoming and outgoing post. 
• Credible administrative experience. 
• Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times. 

About You:
• Highly tuned interpersonal skills with clear and concise written and verbal skills.
• Systematic and well organised with the ability to prioritise to meet strict deadlines.
• Courteous with a friendly approach, able to liaise effectively and remain professional at all times.
• Excellent telephone manner. 
• Flexible over working times, able to start work early and finish late if required.

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