AV Infrastructure Specialist (North America)

15 Oct 2021
29 Oct 2021
Shopify's AV Infrastructure team focuses on all things audio-visual at Shopify to support our internal and external communications. We are looking for someone to strengthen our AV Build Infrastructure team. The ideal candidate is talented at designing and programming complex AV systems from scratch and loves seeing systemsprogress from an idea to a drawing to a build, and finally, to a finished working system. Our team works on a variety of systems including meeting rooms, collaboration rooms, event spaces, live-streaming rigs, and unique AV installations (xR, VR, creative and immersive AV installs). Our team is super passionate about AV and technology, so you'll need to be too!

  • Design and build modern AV systems for meeting rooms, conferencing, events, and live-streaming from the ground up
  • Implement existing designs into spaces
  • Program simple to complex Crestron and audio DSP systems for efficient and impressive usability and performance
  • Draft schematics and diagrams using software like Autocad, Lucid Chart, etc
  • Understand and create typical construction documents like scope of work, bill of materials, cabling pull lists, etc
  • Work in a dynamic team where roles are fluid but goals are unified
  • Be open to a flexible work schedule as we often have to work around our project milestones
  • Work very closely with other teams
  • Be willing and able to travel to international build locations

A typical week in this role could see being at your desk at home for a few days working on some new designs. Then maybe a day with a few meetings and calls with some of our other talented Workplace Operations teams like the Design, Real Estate, Strategy and Network teams. Then, perhaps, heading onsite to a new build for some site meetings and site inspections. Finished off maybe with some research on a new technology and a sync with other AV teams. We spend a ton of time learning, discussing and training to become better technicians and a better team all around.


  • 5+ years of experience working in an AV integration type role building and deploying new AV systems
  • Intermediate level Crestron programming skills and have programmed multiple systems controlling things like projectors, screens, DSPs, blinds, lighting, switchers and video equipment
  • Audio DSP programming experience on equipment from QSC, Biamp, BSS or similar
  • An understanding of technical concepts like serial data communication, TCP/IP, baud rates, IP addressing, subnetting, EDID, HDCP, and also more physical procedures like infrastructure rough-in, cabling, rack building, system troubleshooting and system verification (our vendors do most of the physical work, but proper understanding of the build process is crucial)
  • Knowledge of AV industry standards, manufacturers and technologies
  • Experience working in an environment where almost all AV equipment is connected to a network. Having worked with things like Dante, AES67, NVX, NDI, SDVOE would be a preference
  • Basic networking knowledge like vlans, subnetting, IGMP, QOS, VPN and standard network protocols
  • Experience with basic 3D modelling software like SketchUp or similar

We understand skills are interchangeable and varied in the AV industry. If you think you have most but not all the skills required and are super ambitious then please apply anyway!

Please address your application to Marc Odendaal. This posting will close on 10/28

We know that applying to jobs takes a lot of effort, so we really appreciate your time!

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
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