Logistics Coordinator

Secaucus, New Jersey
15 Oct 2021
02 Dec 2021
Responsible for quoting, coordinating routing, and following up with freight carriers to ensure product is picked up from our consignors and delivered to our customers. The principal objectives are to coordinate shipments, be the main communication between carrier and consignor/customer and troubleshoot all issues.

What You Get To Do Every Day
  • Schedule all pickups and deliveries for all oversized items via 3rd party carrier. Both inbound and outbound 
  • Receive and process inventory reports from warehouses
  • Work directly with Customer Service and carriers to track in transit orders
  • Coordinates freight from origin to destination including all follow through to delivery (place orders, appointment confirmations, tracking as needed)
  • Owner of claims processing with Art and Home & LTL freight
  • Creating and Managing all UPS campuship/QVM accounts for Sales team
  • Handle shipment discrepancy investigations with warehouse and carrier.
  • Communicate with multiple internal parties to ensure consignments are being processed through the inbound pipeline. 
  • Managing CS/CR inquiries and issues
  • Data Entry, Invoice processing & Purchase Order management 
  • Warehouse transfers of supplies and product involving third parties   
  • Be able to work with multiple teams and be self sufficient 
  • Coordination of all Retail Openings, offsite photo shoots and Vendor transport

What You Bring To The Role
  • High School Diploma / GED required 
  • Some College Preferred
  • Experience in freight transport or 3PL a plus
  • Must be proficient in various PC applications such as Email, Word, and Excel.
  • Must possess excellent customer service, phone communication, written and verbal skills.
  • Must be detailed oriented and can meet deadlines. 
  • Must be able to work independently and lead others in a fast-paced environment.
  • Must have strong problem solving ability.
  • Must be able to analyze & breakdown data/information to identify root cause and develop appropriate countermeasures.
  • Must be able to interact with multiple teams.
  • Ability to multitask

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    GHR4018